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Job Post Details

Service Desk Technical Specialist
ZF
·
3.8
52-407 Wrocław
•
Hybrydowo
Aplikacja w witrynie firmy

Opis stanowiska

Brak informacji o wynagrodzeniu
Prywatna opieka medyczna
Od Hybrydowo in 52-407 Wrocław

Pełny opis stanowiska

Become our next FutureStarter

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Service Desk Technical Specialist

Country/Region: PL
Location: Wrocław, DS, PL, 52-407

Req ID 92531 | ZF D Wrocław LP 2, Poland, ZF CV Distribution Poland Sp. z o.o.


About the role:



As a Service Desk Technical Specialist, you will provide comprehensive technical support to customers, ensuring a high level of service quality and professional product guidance. You will diagnose and resolve technical issues reported through Salesforce, phone, and email channels while acting as a trusted advisor and key point of contact for customers.


This role combines technical troubleshooting, customer service, and problem-solving. Success requires strong technical aptitude, excellent communication skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment.


Your Tasks as Service Desk Technical Specialist:


  • Provide technical support to customers via phone, email, and ticketing systems.
  • Register, prioritize, investigate, and resolve incidents and service requests according to defined priorities.
  • Diagnose and troubleshoot hardware, software, and system-related issues.
  • Analyze system logs, reports, and technical information to identify root causes and implement solutions.
  • Report defects and collaborate with internal teams on testing and solution validation.
  • Create, maintain, and improve knowledge base articles and technical documentation.
  • Build and maintain strong customer relationships while ensuring high customer satisfaction.
  • Ensure compliance with company policies, safety regulations, and environmental standards.


Your Profile as Service Desk Technical Specialist:


  • Experience in a technical support, service desk, help desk, or customer support environment.
  • Knowledge of Microsoft operating systems and basic IT troubleshooting principles.
  • Ability to analyze system logs and technical reports.
  • Strong communication and interpersonal skills.
  • Customer-oriented mindset with excellent relationship-building abilities.
  • Proactive, self-driven, and solution-oriented approach to problem-solving.
  • Strong analytical skills, attention to detail, and ability to work under pressure.
  • Flexibility, teamwork, and willingness to continuously learn and develop.
  • Fluent in Polish and English, an additional European language is an advantage.

What you can expect:



You will join a collaborative and customer-focused environment where technical expertise, teamwork, and continuous improvement are highly valued. We believe in empowering employees to take ownership, develop their skills, and make a meaningful impact on customer success. You will work alongside experienced professionals and have the opportunity to build deep technical knowledge while supporting leading technologies and solutions.


In this challenging and rewarding environment, we offer you:
  • Hybrid work model
  • Private medical care (Medicover)
  • Sports and fitness benefit (Medicover Sport)
  • Financial contribution towards meals in the company cafeteria
  • Global Referral Program
  • Ongoing learning and development opportunities through ZF training programs.

Be part of our ZF team as Service Desk Technical Specialist and apply now!

Contact

Marzena Herok

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:



Job Segment: Service Desk, Help Desk, Information Technology, Testing, Technical Support, Customer Service, Technology

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