Oferty pracy: customer service team lead

W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.

Stanowisko to podlega:

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.

Are you passionate about ensuring digital offerings are safe, compliant, scalable, and ready for the world?

Do you thrive at the intersection of technology, quality, compliance, and operations?

Do you want a high-impact global role that defines how ABB Motion Services brings digital products to the market?

This role is open globally, but location is set in Europe, with preference for Finland (Helsinki), Spain (Madrid, Barcelona), Italy (Sesto San Giovanni) or Poland (Krakow). The work model is hybrid #LI-hybrid.

Key Responsibilities

• Ensure all digital offerings meet global certification, cybersecurity, regulatory, and data privacy requirements
• Govern offering readiness and lifecycle processes across BL Digital
• Drive supplier readiness, audits, capacity planning, and alignment with S&OP
• Oversee ISO9001, QAN/QAR, ISO27001, SOC2, EU Data Act, EU AI Act, and CRA compliance
• Track post-launch performance and lead continuous improvement loops
• Maintain ABB’s offering governance frameworks and readiness gates
• Enable Sales, Customer Success, and Service teams with clear offering documentation
• Lead global offering governance without direct reports—through standards, methods, and influence

Qualifications

• Minimum of 10 years of experience in digital offering readiness, commercialization, product management, or service operations
• Strong understanding of certification, digital governance, ISO and EU regulatory frameworks
• Knowledge of supplier quality, lifecycle governance, S&OP, and offering data governance
• Ability to influence cross-functional teams globally without direct authority
• Fluent in English.
• Excellent communicator who can simplify complex compliance topics
• Experience with ABB Ability™ digital offerings will be considered an advantage

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

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