You might not have heard about us yet, but give us a moment! We are LYKO, an online beauty retailer ready to take over the world! Or, to be more precise – the beauty world. We offer one of the widest selections of beauty products in Poland. Over 87,000 products from more than 1,000 brands? You bet!

The secret to our success? In every decision we make and everything we do, we put our customers first.

For us, in the Customer Service Team, that means our customers can always count on us. We provide them with a WOW experience, helping them navigate our beauty playground. We’re open, communicative, and comfortable interacting with everyone. Simply put – we’re awesome! If you share these values, love solving problems, and have excellent English skills, keep reading!

Passionate about the Customer Experience? Let’s Talk!
We are currently looking for someone to support our growing Customer Service EU Hub in Warsaw. You’ll be a key member of the team, ensuring an exceptional experience for our customers in Poland, Germany, Austria, and the Netherlands. Our team may be small, but your impact will be huge!

At LYKO, you’ll experience the dynamic vibe of a startup combined with the stability of a larger company. Our headquarters are in Sweden, meaning you’ll collaborate with colleagues from different countries and get a taste of the Scandinavian work culture. We have big ambitions, but work-life balance and a great atmosphere are top priorities for us.

Our Warsaw team currently consists of seven passionate people, and our journey is just beginning. The goal? To conquer the European beauty market. Do you want to be part of this adventure? Apply now!

Your Responsibilities
As a Customer Service Team Member, you will play a crucial role in LYKO’s growth in Poland and across Europe. Through chat and email, you’ll support customers with deliveries, returns, and any technical issues they may face. But that’s not all – you’ll also be their personal advisor and beauty expert! Our goal is to consistently provide top-tier service and exceed customer expectations! ✨

What We Offer
Our office is located in the heart of Warsaw, close to the Centrum Nauki Kopernik metro station. We offer a full-time position (Monday–Friday, daytime hours) plus:

A salary aligned with market trends
Private healthcare with Luxmed
Wellness benefit
Lunch benefit
Employee discount on all products available on lyko.com

At LYKO, we believe that the right people in the right roles are the key to success. We create an open and friendly environment that combines ambitious goals with a great work atmosphere.

If you join us, you’ll have the chance to work in a fast-growing company with a truly unique organizational culture! Our values are: Fun, Fabulous, Focused & Friendly – and we hope you’ll share them with us soon! Want to learn more about our culture and company? Check out our career page!

Who Are We Looking For?

We’re searching for someone who:
Excels at building relationships and considers communication a strong suit
Is fluent in Polish and English, both spoken and written
Is passionate about the beauty industry and the latest trends
Is proactive and enjoys working in an engaged team
Learns new technologies and IT systems quickly
Wants to grow in customer service, enjoys taking on new challenges, and isn’t afraid of diverse tasks
Customer service experience is a plus, and knowledge of German and/or Dutch will be an advantage.

Who Are We?
LYKO is a leading e-commerce company in the Nordic countries specializing in beauty. We operate 30+ physical stores in Sweden, Norway, and Finland, along with modern production centers, well-stocked warehouses (including one in Berlin), an efficient logistics system, and a growing B2B sales division.

Currently, LYKO employs over 1,200 people, processes around 7 million orders per year, and generates a revenue of over €300 million. After huge success in the Nordics, we decided to expand into the Netherlands, Poland, Austria, and Germany five years ago – aiming to conquer all of Europe! The exciting part? This is just the beginning!

How to Apply?
If this sounds exciting and you're eager to apply, go ahead and do it ASAP! It’s quick and easy—no CV or cover letter needed. Instead, we ask you to answer a few questions that are valuable in our selection process. We believe that who you are and the skills you bring are just as important as your previous experience. That’s why we also use personality tests early in the process.

Feel free to apply as soon as possible, but no later than April 1, 2026. Do you have questions about the position? Contact Małgorzata Promińska, Team Manager - Customer Relations EU HUB, at malgorzata.prominska@lyko.com We look forward to hearing from you!

Work with great people
Emma Frankenberg
Sales Representative
"I’m proud to say that Lyko is my workplace! Working at Lyko is fun, playful, and secure, with a great balance of challenges, responsibility, and support. I warmly recommend Lyko—both as an employer and as a fantastic place to grow and develop!"
Hanna Fransson
Store Manager - Gränden
"For me, Lyko is more than just a workplace. It’s a welcoming and caring environment where I feel safe, appreciated, and where the best in each person is encouraged to shine. It feels like a second home — a place where ideas are welcomed, creativity is allowed to flourish, and success is created together. At Lyko, there’s a strong sense of community that motivates me to grow, dare to take initiative, and always strive to become better!"
Michelle de Jong
Store Manager - Forum Helsinki
"Working at Lyko is fun, positive and inspiring! I love how we always work as a team to provide our customers a welcoming environment, with amazing service and FAB products✨ We work with passion and have clear goals that motivate us! "
Abdirizak Farah Ali
Warehouse Worker
"Lyko is a workplace that offers clear opportunities for growth and development. I began my journey in production, where I quickly gained a solid understanding of the business. Over time, I was given more responsibility and progressed to the role of Team Leader, as well as Team Manager during a time period. Being able to develop within a relatively short time has been both inspiring and rewarding, clearly demonstrating how Lyko invests in internal development and leadership."

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Countires
We exist in eight countries — Sweden, Norway, Denmark, Finland, Germany, the Netherlands, Austria, and Poland. Which will be our ninth one?

Packages
Every 100th package sent in Sweden last year was from Lyko. Cool, right!?

Sustainability
Yes, we work with beauty, but we till believe that we can make a difference for the environment. That's why all our shipping is fossil free, and our packaging is kept to a minimum.

Delivery
When a customer places an order with us, it is packed and sent out for delivery within 18 minutes-ish. We’re proud of that – but also committed to improving it!

Family
Lyko is a family business, with the name of the company being the same as the family name. The entire family still works within the company.

Selma Gummesson | Contact Person

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Lyko

Warszawa | Hybrid
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