Oferty pracy: it service manager

• Ensuring the smooth and efficient delivery of IT services during transitions, aligning with ITIL best practices.
• Overseeing the planning, coordination, and management of service transition processes, ensuring that changes to IT services are implemented with minimal disruption to operations and meet business objectives.
• Adapting standardized Kapsch operational processes and procedures to the respective customer needs while aiming to secure the high effectivity of operations
• Ensuring the documentation of processes, creation and maintainance of comprehensive transition plans, and collaboration with cross-functional teams to align efforts with business needs.
• Facilitating effective communication between stakeholders, monitoring progress against key performance indicators (KPIs), and ensuring the seamless transfer of services into the operational environment, maintaining service quality and compliance with organizational standards.
• Bridging development and operations, fostering a culture of continuous improvement and adaptability within the IT landscape.

Requirements:

• At least 3 years of experience in a similar role
• ITIL certification (ideally v4) and deep understanding of ITIL processes
• Excellent English skills (C1 level)
• Excellent German skills (C1 level)
• Project management knowledge
• Experience in organizational change management
• Analytical skills

Our offer:

• Permanent role
• Attractive salary package
• Hybrid working model
• Private medical care
• Life insurance
• Multisport card (50% paid by the employer)