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Fleet Front Office Agent EE - job post

Goodyear
3.6 na 5 gwiazdek
Dębica, podkarpackie
Pełny etat

Lokalizacja

Dębica, podkarpackie

Pełny opis stanowiska

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Fleet Front Office Agent EE, you play a key role in ensuring smooth and efficient fleet operations by providing high-quality support to fleet customers, vendors, and internal partners. You act as a central point of contact for FleetOnlineSolutions (FOS) users, supporting system operations, coordinating with Back Office teams, and enabling the Sales organization to deliver excellent customer experience.

What You’ll Do

  • To act as the local country Help Desk operator for both Fleets and Service Providers providing first level support and user administration.

  • To support testing when necessary and the implementation of new developments.

  • To work with Accounts Receivable to invoice approval prior invoice booking.

  • Maintain FOS frontend and backend settings.

  • Cooperate with internal (Sales, IT) and external partners on continuous system development.

  • To act as support for Sales Team in terms of customer visits.

  • To act as a continuous support for GBS Back Office in Romania.

What You’ll Bring

  • Secondary degree or University degree (economy, IT, tech, statistics, math), desirable.

  • Strong PC literacy with experience in SAP (SD/MM preferred) or similar enterprise systems.

  • Fluency in English, with clear written and verbal communication skills.

  • Minimum 2-3 years working experience in a support function (help desk, customer service, purchasing), experience with SAP is desired.

  • Strong analytical ability and high attention to detail.

  • Customer-focused mindset, confident interacting with customers and business partners.

  • Ability to work independently and collaboratively, manage priorities, and perform effectively in a fast-paced environment with a proactive, solution-oriented approach.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

#LI-AA1

# LI-hybrid

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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