Oferty pracy: support engineer - Zdalnie

Are you ready to tackle high-stakes technical challenges in a role where your expertise directly drives customer satisfaction and revenue growth? We’re looking for a dynamic problem-solver to own the Billing and Revenue Management (BRM) systems at the core of our business. This is not your typical support or engineering role—it’s a chance to work with a cutting-edge tech stack, while leveraging AI and automation to deliver solutions faster and smarter than the industry standard.

Unlike traditional positions, this role is laser-focused on BRM systems, demanding a deep understanding of their complexities. You'll be diagnosing and resolving maintenance tickets with precision, executing seamless deployments across environments, and conducting rigorous testing to ensure flawless performance—all while adhering to robust protocols to maintain system reliability. This isn’t a job for someone seeking routine tasks. It’s for someone who thrives on solving intricate problems, enjoys collaborating with both technical teams and customers, and is eager to make a tangible impact on business outcomes.

As part of our team, you’ll be at the forefront of transforming how businesses approach customer retention through high-quality technical support. If you’re excited by the idea of shaping the future of BRM systems in an AI-first environment, we want to hear from you.

What you will be doing

• Resolution of Maintenance Tickets: Diagnosing and resolving customer-reported issues in BRM
• Deployments: Executing deployments for the BRM component across environments, ensuring stability and readiness for customer use
• Testing: Conducting unit and integration testing to verify that fixes and updates meet quality standards before deployment

What you will NOT be doing

• New feature development or product innovation beyond what is required for maintaining and resolving BRM issues
• General customer inquiries outside of BRM-specific incidents and queries
• Strategic planning or product management; the role is execution-focused on resolving BRM issues efficiently
• High-level systems architecture or redesign work; it involves applying fixes, updates, and maintenance within established BRM infrastructure

Key Responsibilities

• Ensure increased customer satisfaction and customer retention rates as a direct result of a superior BRM support system

Candidate Requirements

• Currently based in an EU-aligned time zone
• Advanced proficiency in Java
• Hands-on experience with Oracle DB, Spring Boot, and J2EE
• Professional telecommunications OSS/BSS experience
• Familiarity with generative AI tools, such as ChatGPT, Gemini, or Claude

This position is also known as:

• Telecom Integration Specialist
• Java Software Engineer
• Senior Software Engineer