Oferty pracy: gaming customer support

Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?

As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account. Best of all is that you will have space for learning, growing, and building your career.

With over 3000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers’ success our own success.

Your responsibilities:

• Follow the compliance with the quality standards of the project/projects
• Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes
• Propose and apply corrective measures
• Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees
• Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior

What will make you successful in the role:

• A C1 level of Russian (both written & spoken)
• A B2/C1 level of English (both written & spoken)
• At least 1 year of experience working in BPO is mandatory
• Previous experience in a similar role is a strong advantage
• Experience in fintech, financial services, dispute resolution or crypto trading is an advantage
• Knowledge of blockchain, crypto, or P2P payments is an advantage
• Excellent command of Microsoft Office tools (especially Excel)
• Good communication and leadership skills
• Adaptability to new circumstances, technologies, and procedures
• Proactivity, driven to suggest and implement quality

Sounds good? Find out what you can get:

• Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
• Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
• Global Exposure: Support an international client base and collaborate with diverse teams.
• Competitive salary + meal vouchers
• Learning & development programs to help you grow
• Work from our modern, stylish office in Stary Browar, Poznań
• Vacation allowance, Holiday bonuses, and other perks from our Social Fund
• Private medical insurance to keep you covered
• Relax in our chillout zone with table football, Nintendo, and more
• Access to Multisport Plus card
• Wellness activities for your wellbeing
• Fresh start: A new project where your contributions are noticed.

We take pride in our commitment to diversity and inclusion, believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.