Oferty pracy: customer support with polish

If you want to:

• Support the Technical Lifecycle Lead in evolving our CRM setup across email, push, and in-app channels;
• Implement technical lifecycle projects, integrations, and automations to help the team move faster with scalable, automation-first solutions;
• Own end-to-end email deliverability and inbox placement, managing sender reputation and ongoing list hygiene;
• Act as the primary point of contact for deliverability issues, using testing to continuously optimize performance;
• Troubleshoot complex technical issues across CRM platforms, debugging event tracking, data flow, and personalization problems;
• Own and maintain universal and deep links across all channels, partnering with mobile engineers to ensure a seamless user experience;
• Apply AI tools to automate journeys, optimize workflows, and improve overall efficiency;
• Document technical processes and collaborate closely with Product, Engineering, Data, and Marketing teams.

And you can check off:

• Proven knowledge in CRM, lifecycle, or marketing automation with a strong technical focus;
• Hands-on experience building campaigns and flows in tools like Iterable, Braze, Klaviyo, or similar;
• Proven ownership of email deliverability and inbox placement;
• A strong understanding of email infrastructure, event-based architectures, customer data models, and segmentation;
• Experience with deep linking, mobile lifecycle flows, and in-app messaging;
• Comfort translating business requirements into technical solutions;
• A strong troubleshooting mindset and enjoy digging into complex systems;
• Working knowledge of AI tools and how they can support lifecycle workflows;
• Fluent in English.

Here’s the deal:

• Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
• Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks;
• Tools of your choice: choose technical equipment and the tools you need to do your best;
• Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
• Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs;
• Work-life balance: We encourage working in the office, with the possibility of up to two remote days per week. Plus, with our WFA policy, you can work from almost anywhere in the world;
• Premium Surfshark accounts: for you, your family, and friends;
• Gross salary: 2700-4700 Eur/month for the Lithuanian market, 11900-20000 Pln/month for the Polish market. It may vary depending on your skills and experience.