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Oferty pracy: customer support with polish

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Job Post Details

Customer Support Advisor (German) - job post

Wibit Consulting & Services (WibitCS)
Gdańsk, pomorskie
Pełny etat

Opis stanowiska

Wymiar pracy

  • Pełny etat

Lokalizacja

Gdańsk, pomorskie

Świadczenia

Na podstawie pełnego opisu stanowiska

  • Prywatna opieka medyczna
  • Pakiety i karty sportowe
  • Dofinansowanie do wypoczynku
  • Program wdrożeniowy

Pełny opis stanowiska

Customer Support Advisor (German)

Gdansk, Poland | On-site | Full-time | Competitive Salary Package

WibitCs is partnering with a leading Outsourcing/BPO company to recruit a German-speaking Customer Support Advisor to join their growing team in Gdansk, Poland .

You'll be supporting customers on a well-known global travel & accommodation platform ️, helping people every step of their journey — from booking to check-out and beyond!

️ What You'll Be Doing

  • Handle customer inquiries via phone, chat, and email

  • Assist customers with reservations, account topics, and service questions

  • Troubleshoot issues and provide accurate solutions using internal tools

  • Manage complaints and ensure timely resolution to quality standards

  • ️ Keep accurate records and document all interactions in company systems

  • ️ Communicate clearly and professionally in German and English

  • Follow internal procedures, client guidelines, and service quality standards

  • Hit individual and team performance targets while keeping customers happy

What We're Looking For

  • Fluent German (C1) and English (B2), written & spoken

  • Minimum 1 year of customer service or customer-facing experience

  • Experience with phone, chat, and email support preferred

  • Strong communication and active listening skills

  • Customer-focused mindset with sharp problem-solving skills

  • Ability to handle complaints professionally and calmly

  • ️ Good typing skills and attention to detail

  • Comfortable using digital customer service tools/platforms

  • ️ Open to rotational shifts, including weekends

  • Available to complete full training attendance

Benefits

  • Permanent employment contract

  • Monthly performance bonus

  • ️ Relocation support available for EU candidates

  • Medicover medical package

  • ️ Multisport card via benefits platform

  • Learning & development platform

  • Subsidy for corrective eyewear

  • Mental health support

  • "Wczasy pod gruszą" holiday allowance

  • Paid 4-week training program

  • And many more perks!

Ready to grow your career in customer support? Apply now and join WibitCs!

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