Oferty pracy: customer support specialist

Join our dynamic Information Security Governance, Risk and Compliance Team and contribute to the ongoing development of Arla’s Information Security agenda. We are looking for adedicated Information Security Specialist who is passionate and eager to make a meaningful impact on how we secure our digital ecosystem.The role is positioned within the Information Security GRC Team, part of the CISO organization in IT department.

How you will make an impact
In this role you will primarily focus on anchoringSecurity Policies and Standards, as well as you will leadSecurity Training and Awareness programme -building strong foundation of risk awareness across teams. Also, you will be supporting the broader Information Security governance and compliance initiatives, including IT Risk Management and Data Privacy.

You will specifically
Security Policies and Standards

• Provide input and guidance on the implementation of security policies within the agreed framework, and advocate definition of the supporting standards;
• Ensure alignment and awareness with intended audience across the organisation;
• Support in defining and setup of control mechanisms to ensure that Information Security standards are implemented and operate effectively across Arla;
• Help align internal controls and monitoring practices with regulatory expectations.

Security Culture, Training& Awareness

• Build and execute Information Security Training& Awareness programme to educate employees on their security responsibilities and to drive an information security aware culture at Arla.
• Influence user behaviour through campaigns, nudges, phishing simulations, measurable interventions, and stakeholder engagement to embed secure practices across the organization.
• Lead periodic phishing simulations for global Arla user community, leveraging Proofpoint platform and Microsoft Defender capabilities.
• Define KPIs (e.g., phishing click rates, completion and assessment scores, incident reduction), run continuous improvement cycles, and coordinate with domain experts to keep content accurate and up to date.

Cyber-Security Agenda

• Collaborate closely across Information Security team, supporting broader initiatives of

Cyber-Security programme at Arla, such as Data Privacy, Incident Response, IT Risk Management.

• Support GDPR-aligned and data protection processes (access control, retention and DLP).
• Support definition of the relevant Information Security requirements for Arla key technology providers and critical business partners, leveraging internal security policies and standards.
• Support the IT Risk Management framework to ensure evolving threats, compliance gaps, and control deficiencies are identified, continuously monitored and addressed.

What will make you successful
You are focused and persistent about achieving goals and can create great collaboration across global teams, engaging with people of different cultures and from various backgrounds.
You have a natural ability to break down complex problems and communicate clearly across both technical and non-technical teams. You enjoy working with processes, frameworks, and data to drive sound decision-making and support continuous improvement in a global organization.

Furthermore 

• Master’s degree in Information Security, Information Technology or a related field.
• At least 5 years of experience in Information Security or GRC roles, with a focus on securitygovernance and training& awareness.
• Understanding and practical application of relevant regulatory requirements and industry best practices, such as ISO 27001, NIS2, IEC62443, NIST, and COBIT.
• Ability to translate complex security topics (e.g., phishing, secure coding, data protection, OT security) into concise, engaging learning assets—micro‑modules, videos, job aids, simulations, and role‑based training.
• Excellent communication and interpersonal skills with the ability to collaborate across multinational teams and across regions.
• Ability to work collaboratively with other departments and stakeholders, building strong relationships based on trust and mutual respect.
• A proactive, analytical mindset with attention to detail and a drive to follow through.
• Eagerness to grow within a fast-paced international environment.
• Fluency in English (spoken and written).

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

What do we offer?
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

What do we offer?

• International operating environment
• Medical care& life insurance 
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style& no dress code
• Trainings with experts& professional induction& development programs
• Financial support of your education
• Relocation package
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
• Flexible working time and home office work possibility depending on business needs
• Additional holiday depending on length of employment (up to 4 days)
• Fully paid 30 min. break

… while in the office you can also use some of below

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
• Spacious canteen, delicious coffee and tea available on every floor in special designed spots
• Chill-out rooms with X-box, pool table, board games, football table and swing

Read more about Arla Global Shared Services
Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.
We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission ensuring an optimal global supply of fresh Arla products – every single day.

We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call itStronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

BEWARE! RECRUITMENT FRAUDIt has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via thislink.

Shape the Future of Dairy
Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.