Oferty pracy: customer support specialist

THE ROLE

An inclusive, innovative global FMCG business supported by 25,000 employees is looking for a Data Specialist, who is responsible for the creation and maintenance of data objects and their quality.

If you’re someone who thrives on accuracy, enjoys diving deep into complex datasets, and believes that even the smallest insight can spark meaningful change, you’ll feel right at home with us. Join a team that values curiosity and precision, and takes pride in getting the details right.

PRINCIPLE ACCOUNTABILITIES

• Creation and maintenance of data objects – especially customers and suppliers,

• Work with incoming queries from the business and perform according to procedures and agreed SLAs with respect to needed data quality focus

• Run and analyse master data reports in accordance with compliance procedures,

• Monitor system interfaces and process messages on time according to agreed SLAs and OLAs,

• Cooperate with Data Experts on improving Data Quality by highlighting identified errors, inconsistencies and non-compliance,

• Creation and maintenance of Operating procedures and User instructions for Data Maintenance,

• Support business projects or initiatives related to master data and contribute to continuous process improvement.

SKILLS AND EXPERIENCE REQUIRED

• Experience in Master Data in SAP; SAP ECC and S4Hana would be a plus,

• Good computer skills (primary Microsoft Office),

• Good written and verbal English language skills,

• Experience in working within regional structures and in remote teams as well as effective communication with employees at every level of the organization,

• Customer orientation and achievement of goals, commitment and care for the final result of tasks,

• Ability to define priorities,

• Logical and analytical approach to problem-solving, ability to prioritize.

WHAT WE OFFER

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

EVERYONE BELONGS

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

ABOUT US

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.