Oferty pracy: customer support specialist

The position

Are you looking for a role where you can bring your expertise and passion for Payroll & Time Management to life? Join us in shaping Payroll & Time Management with a focus on operational excellence and exceptional customer experience – all with a right-first-time approach. If you are a strong team player, continuously strive for improvement, and are eager to be part of our exciting journey ahead, then Payroll & Time Management is the place for you!

Tasks & responsibilities

As a Senior Payroll and Time Management Specialist with English , you are responsible for:

• End-to-end transactional processing, operationalization, and professional support in the area of Payroll & Time Management, ensuring adherence to internal and external compliance regulations. This includes close collaboration with the Payroll provider to ensure seamless payroll processing and compliance with all relevant regulations.
• Regular maintenance of payroll data and centralized tasks to ensure accurate payouts will be part of your daily responsibilities.
• You will also be accountable to answer inquiries related to Payroll and Time Management with simple to very complex topics by phone and e-mail using our case management system.
• You may work on projects in a target-driven environment where service quality is measured and continuously improved.
• As the owner of at least one complex competence center, you will collaborate closely with relevant internal and external stakeholders and provide updates or training to the team.

About a future BI employee

You should be fluent in English (min. C1) and have min. 4 years of experience in payroll activities within the UK market, preferably in a Hire-to-Retire Shared Services environment, with a willingness to learn on the job.

Additionally, we are looking for:

• Completed higher education preferably in HR field or related areas
• Distinct empathy, team spirit, accountability, and service orientation
• Positive approach with ability to come up with ideas in our Speak-Up culture and participate in process optimization
• Proven ability to capture complex issues in a solution-oriented working style (e.g. in the HR 3-pilar-model)
• Preferably working experience in Process Transition & Transformation
• Preferably working experience with a Payroll provider
• Preferably working experience with SAP, ADP Systems, ServiceNow, MS Office (advanced in Excel) and SuccessFactors