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Oferty pracy: customer support specialist

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Job Post Details

Starszy Specialista/ Senior Customer Specialist with German
Dąbrowa Górnicza, śląskie
Pełny etat

Opis stanowiska

Brak informacji o wynagrodzeniu
Pełny etat
Od Dąbrowa Górnicza, śląskie

Pełny opis stanowiska

Responsibilities
  • Act as the main contact for customers and agencies regarding supply chain topics.
  • Manage and monitor customer orders from entry to delivery in SAP.
  • Provide regular order status, stock updates, and standard reports.
  • Handle order changes, call-offs, shortages, and delivery confirmations.
  • Coordinate shipment planning with Transport & Logistics.
  • Resolve logistical claims, blocked stock issues, and documentation gaps.
  • Support intercompany and external hirework coordination.
  • Monitor credit limits and initiate delivery stops when required.
Requirements
  • Experience in customer service, order management, or supply chain roles.
  • Good knowledge of SAP and order-related processes.
  • Understanding of logistics, Incoterms, and order documentation.
  • Strong organizational skills and ability to manage priorities.
  • Customer-oriented mindset and problem-solving skills.
  • Excellent communication skills in English and German.
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