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    • Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed.
    • Zobacz wszystkie oferty pracy praca: Solenis – Warszawa – praca: Customer Service Representative - Warszawa, mazowieckie
    • Przeglądaj wynagrodzenia: wynagrodzenia na stanowisku "Customer Service Representative with English", lokalizacja: Warszawa, mazowieckie
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    • Experience in customer service or administration area, candidates after internships within logistic area are also very welcomed.

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customer service with english
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Job Post Details

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GBS Healthcare Recovery Advocate with German - job post

UPS
3.7 na 5 gwiazdek
Wólczańska 178, Łódź, łódzkie
Pełny etat

Lokalizacja

Wólczańska 178, Łódź, łódzkie

Pełny opis stanowiska

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Sprawdź swoją kolejną możliwość w organizacji z listy Fortune Global 500. Wyobraź sobie innowacyjne możliwości, poznaj naszą satysfakcjonującą kulturę i pracuj z utalentowanymi zespołami, które pomagają Ci stawać się lepszą wersją siebie każdego dnia. Wiemy, czego potrzeba, aby wprowadzić UPS w przyszłość – ludzi z wyjątkowym połączeniem umiejętności i pasji. Jeśli masz odpowiednie cechy i motywację, aby kierować sobą lub zespołami, istnieją stanowiska, dzięki którym rozwiniesz swoje umiejętności i wzniesiesz się na wyższy poziom.

Opis stanowiska:

GBS Healthcare Recovery Advocates

Job Description

GBS Healthcare Recovery Advocates (HRA) are mainly responsible for customer shipment monitoring, recovery, & escalations. They also serve as the direct communication channel for both Premier customers and Operations to design a resolution that will tailor fit the customer’s needs for a timely delivery of shipment(s) in the appropriate cold chain condition. The Premier service utilizes technology enabled Operations and package sensors to track lifesaving medical, lab, and critical healthcare shipments.

What You’ll Do

  • Execute Premier Recovery Support processes using UPS Proactive Monitoring Application (UPMA) and other internal UPS systems like ISPS, IDIS, IRIS, CEC, Express Critical website, and Transportation Management Systems.
  • Communicate and Collaborate with our Operations Partners, Industrial Engineering, and Sales Representative for the successful handling of European, US, and International Premier shippers.
  • Leverage the support of the Healthcare Command Center (additional layer of Operational support for Premier)
  • Generate Express Critical orders to schedule same day deliveries.
  • Add exception scans into UPMA to communicate with Operations.
  • Follow Special Handling Instructions in the customer’s Standard Operating Procedure document to initiate approved Premier recovery solutions.
  • Coordinate with the operations to initiate the recovery solutions to the customers such as:
    • refrigerating or replenishing dry ice for temperature sensitive shipments,
    • attempting a same-day delivery via Express Critical,
    • upgrading delayed critical shipments to the next flight out,
    • re-routing the shipment to an alternate address,
    • returning a shipment to the shipper before the first delivery attempt,
    • holding a shipment for pickup by the receiver.

Your Skills & Requirements

  • Education: Preferably bachelor’s degree.
  • Must demonstrate excellent German and English knowledge – reading, speaking, and writing.
  • Strong and efficient typing skills with proper grammar.
  • Working time: rotating shifts 8 AM to 4 PM and 10 AM to 6 PM CET.
  • Must demonstrate team player actions and attitude.
  • Must be comfortable working under stress.
  • Skills, Knowledge, & Abilities:
    • Must be able to demonstrate oral, written, presentation, and analytical skills.
    • Ability to multi-task and meet critical deadlines.
    • Ability to understand and execute policies and procedures.

Employee Type: Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu


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