Oferty pracy: customer service manager

Job Purpose:

To achieve individual and team profit targets whilst providing an outstanding service to TD SYNNEX's customers whilst maintaining the highest levels of accuracy, efficiency and service to all customers & vendors.

Responsibilities:

• Achieve monthly/quarterly Revenue and Margin targets
• Provide accurate and timely quotations to customers
• Obtain and maintain accreditations in Vendor programs
• Generate and own a pipeline of deals in TD SYNNEX's CRM system, which is regularly reviewed and updated
• Proactively develop relationships with key internal and external contacts
• Provide, sell and negotiate product information, pricing, special offers and promotions
• Ensure TD SYNNEX maintains service level agreements with customers
• Sell the benefits of using TD SYNNEX and the Company value proposition
• Develop and execute account plans to maintain and grow customer business, this may be in conjunction with a Field Sales Executive or Business Development Manager.

Knowledge Skills and Experience:

• Effective communication skills with ability to deliver at all levels;
• Must be proactive and self-motivated;
• Analytical & numerate with excellent attention to Detail
• Problem solving & negotiation skills
• Effective time management and prioritising
• Must have strong organisation skills with ability to plan, prioritise and maintain focus;
• An enthusiastic team player with a strong drive to create a positive work environment
• Able to work and achieve deadlines under pressure in fast changing environment
• Microsoft Office including Word, Excel & Outlook.
• IT Channel Sales and/or Purchasing Experience.
• Basic understanding of computer hardware & software.
• Experience of SAP R3 / BW would be advantageous

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!