Oferty pracy: contact center

Poland

Investment Banking

Investment Bank

330628BR

Kraków

Full Time

Do you want to challenge yourself and the norm?
Do you want an opportunity to work across different sales team(s) and business stakeholders to support the Global Markets Distribution business meet its operational and risk requirements? Do you want to work in a highly international team with daily interactions with team members based in London, Hong Kong, New York and Zurich? We’re looking for a highly driven, analytical, forward-thinking individual to join our Krakow COO Distribution Team to support, execute and help manage running governance forums and other processes related to the Global Markets Distribution business.
Are you keen on introducing improvements, adapting processes and ensuring that the goals are met?
The responsibilities include (but are not limited to):

• Working closely with senior stakeholders from various functions (e.g. Desk Heads, Compliance).
• Identifying and investigating operational risk events and NFRIs, including helping remediate and tracking actions to resolution.
• Support Operational Risk initiatives across Distribution and provide input into the ongoing enhancement/development of them.
• Provide support to Distribution COOs on various control improvements and remediation initiatives.
• Over time, being the SME on the processes and controls relating non-financial risk (KPCs, RCSA, etc).
• Executing controls relating to forums (e.g. Complaints forum, PGF and 3PIF) and monitoring and challenging the front to back control environment, including making improvements and suggesting recommendations on control form both a design and operating effectiveness.

The COO distribution team is a highly strategic and cross-functional team that is responsible for the formulation, implementation and support of the key Distribution focused initiatives, and processes that impact our client’s experience. This is a diverse role spanning across Franchise and Execution Sales as well as parts of front to back controls. Members of the team will have broad exposure across the Global Markets business, often collaborating and partnering with sales teams, management, and support teams.
Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You Have:

• A strong work ethic and a demonstrated ability to handle recurring tasks, multiple priorities and deliver to deadline.
• Excellent communication skills.
• Proven problem solving and organizational skills - high attention to detail is critical.
• Experience in working with senior management.
• An understanding of operational risk frameworks and controls (desirable).
• Strong Microsoft excel, PowerPoint and word skills. Knowledge of Alteryx would be an advantage.
• A University degree in business administration, banking & finance or similar.

You are:

• Confident with good relationship building and interpersonal skills.
• Results orientated with a track record for delivering continuous process improvement.
• Proactive and constructive in all aspects of the role, encouraging best practice and striving for consistency on a global basis.
• A strong team player.

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

UBS Business Solutions SA
UBS Recruiting

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Report misconduct: If you are made aware of any of our employees or individuals acting on behalf of UBS engaging in acts of misconduct under the Poland Whistleblowing Act, you may report your concerns through Poland-Whistleblowing@ubs.com