Oferty pracy: Assistance Partner

We are looking for a Claims Coordinator to join our team in Katowice and become the first point of contact for Polish customers reporting an insurance claim.

Your main responsibility will be providing telephone and administrative support throughout the claim registration process. You will ensure that all relevant information is accurately captured and coordinate communication between customers, business partners and our Claims Adjusters to keep the claims process running smoothly and efficiently. We are looking for someone who communicates clearly and professionally, remains calm in more challenging situations, and pays close attention to detail when working with systems and documentation.

If you enjoy working with people and would like to be part of a collaborative and supportive team, we'd love to hear from you.

What will be your role?

• Communicating with customers by phone and email to support them with reporting or managing a vehicle-related insurance claim.
• Guiding customers through the entire claims process – from the initial claim notification and registration in our internal system to explaining the next steps and gathering all required documentation for the Claims Adjusters.
• Liaising with repairers and vehicle dealerships whenever needed to ensure the claims process runs smoothly.
• This role does NOT involve any outbound sales or cold calling.

Why work at DEFEND INSURANCE GROUP?

• We are an international company where open communication is encouraged and collaboration across teams and countries is a natural part of how we work.
• We give people the space to take ownership and get involved in activities that genuinely contribute to the company’s operations.
• We believe that transparent communication and work we truly care about make a real difference.

We support our people by offering:

• Two additional vacation days
• Private medical care or a sports benefit
• Lunch card
• Local and international training opportunities
• Team-building events and company gatherings

You might be a perfect fit if you have:

• Speak Polish at a native level
• Have a customer-oriented approach and excellent communication skills
• Have strong administrative abilities and are detail-oriented
• English proficiency at least at communication level
• Have technical knowledge of motor vehicles ( advantage )

Has this position cought your attention?

If yes, then don't hesitate to send us your resume in English along with a cover letter. We will be delighted to get back to you and schedule an online interview where we will have the opportunity to get to know each other better.

Learn more about us on our website or LinkedIn profile.