Oferty pracy: remote work customer service

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime.

We're looking for a Quality Analyst to review FinCrime processes, procedures, and agent case handling. You'll be supporting our regulatory and compliance obligations to prevent financial crime.

Up to shape what's next in finance? Let's get in touch.

• Using your financial crime knowledge to quality-check the Acquiring Fraud team’s work, focusing on identifying successes and failures in case outcomes
• Providing feedback to compliance teams and individual analysts based on data-driven insights and root-cause analysis
• Learning and applying compliance procedures, and reporting any procedural issues to relevant management
• Coaching new team members and collaborating with teams across different locations

• A bachelor's degree (must be able to provide a certificate)
• 3+ years of FinCrime processes experience gained in a regulated, risk-focused, or compliance-driven environment, or 2+ years of fraud-related experience
• Fluency in English (C1+ level)
• A solid understanding of financial crime typologies and a proven ability to identify these risks through investigative work
• The ability to critically interpret and verify information, proactively gathering relevant details to support thorough financial crime investigations
• Proficiency in using data-driven investigative tools, dashboards, and case management systems
• The ability to collaborate cross-functionally with teams, such as Compliance, Legal, Operations, and Risk, providing constructive and objective feedback to drive risk-based outcomes
• Experience reviewing investigative decisions, processes, and controls, and making recommendations for continuous improvement aligned with regulatory and business requirements

• A degree or equivalent in law or STEM subject
• An industry-recognised certification, such as ICA or ACAMS
• Fluency in other languages

• Krakow: PLN8,300 - PLN12,000 gross monthly*
• Vilnius: €2,200 - €3,300 gross monthly*
• Poland: PLN8,300 - PLN12,000 gross monthly*
• Lithuania: €2,200 - €3,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process
• Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Notice: This is a remote position based in Poland.