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Supervisor, Treat Services - job post

Align Technology
3.6 na 5 gwiazdek
51-317 Wrocław
Pełny etat

Lokalizacja

51-317 Wrocław

Świadczenia

Na podstawie pełnego opisu stanowiska

  • Ubezpieczenie na życie
  • Prywatna opieka medyczna
  • Pakiety i karty sportowe

Pełny opis stanowiska

Description


The Supervisor, Treatment Services is responsible for leading a team of designers whose primary responsibility is to manage inquiries and customer requirements related to treatment plans, ensuring timely approval and accurate follow-up. The Supervisor ensures operational accuracy through effective resource planning to cover all workflow channels, adherence to established processes, and high-quality communication with both internal and external stakeholders. This role also drives continuous improvement initiatives, supports team development, and fosters cross-functional collaboration across the organization. The Supervisor also coordinates organizational aspects of customer visits related to treatment services.


Role expectations


  • Supervise and coordinate daily operations of the team, ensuring efficient allocation of capacity and adherence to service goals and KPIs.
  • Comply with all established company policies and procedures, including health and safety regulations, data protection policies and highest standards of customer service.
  • Lead continuous improvement initiatives and projects focused on system improvements, quality enhancement, cost optimization, and process efficiency.
  • Maintain accurate reporting of team performance, service data, attendance, and operational metrics.
  • Lead through team motivation and setting an example, maintaining individual and group discipline that fosters a positive work environment.
  • Coordinate and oversee customer visits, ensuring smooth preparation and execution.


What we're looking for


ACADEMIC BACKGROUND
  • High school diploma.
  • Dental Technician diploma or Bachelor Degree would be a plus.

Required Experience
  • Prior leadership experience (team lead, trainer or supervisor) preferred.

LANGUAGES
  • Polish language and English language skill on at least C1-level (CEFR).
  • Other languages would be a plus.

Skills /Competencies
  • Customer-centric mindset: demonstrates a proactive, service-oriented approach focused on understanding customer needs, building trust, and delivering clear, professional interactions.
  • Excellent communication, interpersonal, and project management skills.
  • Solid business insight and basic reporting/data analysis skills.
  • Strong leadership and coaching skills with a passion for team development.

SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK N/A

Supervisory Responsibilities
  • The Supervisor Treat will manage an assigned team of CS CAD Designers and report directly to the Operations Manager / Senior Operations Manager.
  • The Supervisor will be responsible for managing and coordinating the team and achieving defined Treat Services goals. They will also oversee compliance with established guidelines, rules, and procedures.

WORK ENVIRONMENT DEMANDS
  • Ability to work with computer screen more than 4 hours per day.
  • Open minded, stress resistant person with ability to work under pressure.
  • Team management.

Additional Information


This range includes an estimated base salary, covering various levels of experience for the role.
Additionally, the position is eligible for an annual bonus of up to 10% of the annual base salary.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.
The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.

Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers

We encourage all candidates to review this document before moving forward in the recruitment process.


About Align Technology

Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee-exclusive discounts on Invisalign products.
  • Learning opportunities through online learning resources and support for your individual development plans.
  • Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

Review our Applicant Privacy Policy for additional information.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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