Oferty pracy: quality specialist

ArcelorMittal Business Center of Excellence is looking for candidates for a position of

Customer Experience Specialist

Customer Experience Specialist plays a vital role in ensuring that customer orders are processed efficiently, accurately, and on time. Working with logistics and shipping departments to ensure timely and accurate delivery of orders.

The person on this position troubleshoot and resolve problems related to orders, such as delays, discrepancies, or product issues. The position also includes responsibility for optimizing customer satisfaction.

You will be responsible for:

Checking customer requirements in terms of quality, quantity, planning and logistics (pre-sales)

Checking technical offer with production

Processing offers in Offer Tool

Booking manual orders in ERP system (entering standards orders for the customers - for production)

Checking and releasing of EDI orders

Booking trial orders in ERP system

Responding to customer inquiries about order status, planned rolling etc.

Entering customer's claim into CRM system/Local system/Tracker, Answer to claims related questions

Negotiations with customers concerning claims

Our expectations:

Proficiency in English

Proven experience in customer service, order management, or a related field.

Familiarity with MC Office Tools, SAP, CRM tools, and offer management platforms (nice

to have).

Openness for hybrid model of work (4 days during the week from the office)