Skip to main content
Dodaj swoje CV - zajmie to tylko kilka sekund

Oferty pracy: it support specialist

Sortuj według: -
    • Opportunities for professional growth and certification support.
    • Experience with Active Directory, networking fundamentals, VPNs, and remote support tools.
    • Pokaż wszystkie praca: ITBusinessConnect Sp. - oferty pracy: Bydgoszcz
    • Przeglądaj wynagrodzenia: wynagrodzenia na stanowisku "IT Support Specialist"
    • Up to 2 years of experience in IT support, helpdesk, service desk, internship, or a similar technical support role.
    • Subsidised glasses up to PLN 1000.
    • Zarządzanie incydentami oraz ich rejestrowanie, klasyfikowanie i priorytetyzowanie.
    • Doświadczenie w obsłudze systemów ticketowych (np. Jira, ServiceNow, Remedy,…
    • Utrzymywanie aktualnej dokumentacji, spisów, ewidencji urządzeń, obsługa dostaw urządzeń.
    • Bardzo dobra znajomość obsługi aplikacji MS Word oraz MS Excel,.
    • Provide day-to-day IT support and troubleshoot issues across macOS, Windows, and Linux.
    • You’ll be the first point of contact for IT-related issues, helping…
    • Provide technical support to customers via email and chat.
    • Experience with technical support, customer success, or a similar customer-facing role.
    • In this role, you will provide advanced 1st and 2nd line technical support and troubleshooting, while delivering excellent customer service to VF associates.
    • It's a full-time, work-from-office position in the historical railway station building in Kraków.
    • Managing Discord and engaging with the community.
    • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
    • Install and configure new IT equipment.
    • Deliver remote technical support to global users.
    • User-focused mindset and willingness to provide technical support.
    • Knowledge of Windows 10 and Windows 11.
    • Providing technical support and cooperation across various departments and teams.
    • Troubleshooting and resolving hardware and software issues reported by…
    • The role provides professional end-user support and training, ensuring all IT equipment at local offices operates effectively.
    • Monitor and resolve support tickets in a timely manner, keeping users informed throughout the process.
    • Build and maintain positive relationships with local…
    • Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions.
    • Beyond day-to-day support activities, you will play an active role in improving processes, tools, and support services.
    • Fluent English, both written and spoken.

Podobne wyszukiwania:

it junior
it support
praktyki it
programista
specjalista it

Job Post Details

Ta oferta pracy wygasła w serwisie Indeed
Powody mogą być następujące: pracodawca nie przyjmuje aplikacji, nie prowadzi aktywnej rekrutacji lub przegląda otrzymane aplikacje.

ServiceNow SACM Manager - job post

The Cloud People
Łódź, łódzkie•Zdalnie

Pełny opis stanowiska

We are looking for a Service Asset & Configuration Management (SACM) Manager to take ownership of the client’s Configuration Management Database (CMDB) governance.

This is not a data-entry role. This is a strategic governance role. You will be the "Guardian of the CMDB," responsible for defining the data quality model, enforcing standards, and ensuring the platform supports the client’s business services.

Key Responsibilities

  • Governance & Strategy: Own the CMDB governance model for the client’s environments. Define what we track, why we track it, and who owns the data.

  • Data Quality Management: Establish and monitor CMDB Health Scores (Completeness, Correctness, Compliance). Proactively identify staleness, duplicates, and orphan CIs.

  • Reporting: Produce the Monthly CMDB Quality Report for the Governance Board, highlighting trends, risks, and improvement areas.

  • CSDM Alignment: Drive the adoption of the ServiceNow Common Service Data Model (CSDM). Ensure Technical Services, Business Services, and Application Services are correctly mapped.

  • Process Leadership: Act as the interface between the technical teams (AMS) and the client’s Data Owners. Facilitate workshops to resolve data conflicts.

  • Discovery & Integrations: Oversee the health of discovery sources (e.g., ServiceNow Discovery, ACC, SCCM integrations) to ensure reliable automated updates.

Requirements

Must-Have Skills

  • ServiceNow Expertise: Deep understanding of the ServiceNow CMDB structure, CI Classes, and Identification & Reconciliation Engine (IRE).

  • CSDM Knowledge: Proven experience implementing or managing the Common Service Data Model (CSDM 4.0 or later).

  • ITIL Framework: Strong grasp of ITIL Service Asset & Configuration Management principles.

  • Analytical Mindset: Ability to analyze large datasets, find patterns, and present them as actionable insights to management.

  • Communication: Strong consulting skills. You must be able to explain why data quality matters to non-technical stakeholders.

Nice-to-Have

  • Experience with ServiceNow Discovery and Service Mapping.

  • Certified Implementation Specialist – Discovery (CIS-Discovery) or Service Mapping.

  • Background in telecommunications or large enterprise environments.

The "Why" for Candidates

  • Strategic Impact: You aren't just fixing tickets; you are building the foundation for the client's entire digital strategy.

  • Key Account Focus: You will work deeply with one of our most significant clients, allowing you to see the long-term results of your strategies.

  • Professional Growth: Opportunity to work alongside the Platform Development Lead and Architect to shape a best-in-class CoE model.

Department
Delivery
Locations
The Cloud People, Łódź (Poland), The Cloud People, Krakow (Poland)
Remote status
Hybrid

Contact Marianne Hisdal Group Chief People Officer
Aplikuj łatwo na oferty pracyStwórz swoje CV