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Fleet Front Office Agent EE
Goodyear
·
3.6
Dębica, podkarpackie
Pełny etat

Opis stanowiska

Brak informacji o wynagrodzeniu
Pełny etat
Od Dębica, podkarpackie

Pełny opis stanowiska

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Fleet Front Office Agent EE – Retread & Casings, you play a vital role in supporting the Retread and Casings business across the Eastern Europe region. You ensure smooth and efficient fleet operations by delivering high-quality support to fleet customers, vendors, and internal partners. You act as a central point of contact for FleetOnlineSolutions (FOS) users, coordinating closely with Back Office teams and enabling the Sales organization to deliver excellent customer experiences.

What You’ll Do

  • Own and coordinate Retread and Casings business activities for Poland and the Eastern Europe region.

  • Act as the local Help Desk contact for fleet customers and service providers, providing first-level support and user administration.

  • Deliver end-to-end support for FleetOnlineSolutions (FOS), with strong ownership of the FOS front-end application and processes.

  • Train and support new users, ensuring correct system usage and full process understanding.

  • Coordinate closely with GBS Back Office Romania to ensure efficient, accurate, and aligned operational processes.

  • Support the Sales Team with expertise related to FOS, eJob, and retread/casings business activities.

  • Ensure compliance with internal policies, SOX requirements, and local legal regulations, while driving continuous process improvement.

What You’ll Bring

  • Bachelor’s degree or equivalent professional experience.

  • 2–3 years of experience in a support, help desk, customer service, purchasing, or operational role.

  • Strong PC literacy, with SAP or similar enterprise system experience preferred.

  • Fluency in English, with clear written and verbal communication skills.

  • Strong analytical skills and high attention to detail.

  • Customer-focused mindset, confident working with customers, vendors, and internal stakeholders.

  • Ability to work independently and collaboratively, manage priorities, and thrive in a fast-paced, solution-oriented environment.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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