Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

About this opportunity

Join Getinge as our Service Director in Poland and take full responsibility for our service operations across the country. In this role, you will be supervising and developing our service operations, ensuring high quality of service and compliance with industry regulations. Leading teams of Service, Service BackOffice and Service Sales. Process optimization, department budgeting, and implementation of key performance indicators. Collaborate with other departments to ensure equipment reliability and maintain high customer satisfaction.

At Getinge, we work together every day to make a true impact and to help save lives. Bring your ideas, inspire change, and help us keep improving the way we work.

What you will do

As the Service Director you will lead all aspects of service for the Getinge portfolio in Poland, guiding teams and processes to deliver excellent results.

Your responsibilities will include:

Leading and developing all reporting teams to deliver reliable, high-quality service.

Managing service operations in Poland, ensuring equipment reliability, efficiency, and compliance with medical regulations.

Overseeing budgets, setting goals, tracking KPIs, and improving service processes.

Collaborating with other departments such as Sales, Logistics, Finance, Customer Service, QRC and other support functions to ensure smooth operations and customer satisfaction.

Visiting our end-users to understand their needs, build relationships, and ensure a positive experience with Getinge.

Cooperating with distributors in markets outside Poland.

You will bring

To succeed in this role, you will bring a forward-looking skill set that reflects the evolving expectations of our customers and the future of service at Getinge. You are an adaptable, data-driven leader who can inspire teams, elevate customer experience, and drive digital transformation.

Key qualifications and attributes include:

Digital & Data Mastery

Experience using IoT data, digital platforms, and predictive analytics to improve service quality and operational efficiency.
Ability to translate data insights into actionable decisions that enhance performance and customer value.

Customer Experience Leadership

Strong focus on delivering transparent, personalized, and responsive service interactions.
Ability to build trusted relationships with hospitals and ensure a consistent, high-quality service journey across all touchpoints.

Commercial & Financial Agility

Understanding service contract structures, cost-to-serve, service profitability, and productivity.
Ability to work with subscription, outcome-based, or other modern service models and support hospital needs for predictable costs and clear ROI.

Change Leadership & Innovation

Proven ability to lead teams through transformation, uncertainty, and new digital ways of working.
Demonstrated commitment to continuous improvement, operational excellence, and strategic thinking.

Emotional Intelligence (EQ)

Strong interpersonal skills, empathy, and resilience to manage high-pressure situations effectively.
Excellent communication skills in Polish and English, enabling clear and trusted interactions with customers and internal teams.

Additional attributes that will support your success:

Willingness to travel to customer sites to represent Getinge and maintain strong relationships.
High personal accountability, a collaborative approach, and a consistent focus on delivering results.

In this role, you will take full ownership of service operations in Poland—leading teams to deliver strong performance, driving digital-enabled service excellence, and ensuring that hospitals receive reliable, transparent, and outcome-oriented support. Experience in a hospital setting or working closely with healthcare professionals will be highly beneficial, helping you understand end-user workflows and the value our services bring to their daily work.

Why join Getinge

At Getinge, you’ll join a supportive and collaborative work environment where open communication and personal development are valued. Your work will directly contribute to life-saving solutions that improve hospital efficiency and make a real difference worldwide.

You’ll join a stable, experienced global team where you’ll receive full support and training as you grow. We provide a comprehensive benefits package, flexibility to manage your own work, and all the tools you need to succeed, including a company car, laptop, and mobile phone.

Application

Applications will be reviewed on an ongoing basis. We encourage you to submit your application as soon as possible, and no later than 2026-01-31.

We kindly ask you to submit your application to our recruitment system by clicking the “apply now” button. Due to GDPR regulations, we do not accept applications via e-mail.

If you have any questions regarding the role, please contact Recruiter Frida Svensson at frida.svensson@getinge.com

We look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired MedTech company.

We encourage you to visit our Welcome to Getinge - Welcome to Getinge and familiarize yourself with the Whistleblower Protection Directive.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.