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    • Ideally, you have several years of experience in customer support or IT helpdesk.
    • You skillfully and routinely resolve errors and malfunctions via remote access…
    • First experience in administration of IT systems / helpdesk department,.
    • Maintaining and monitoring the continuity of IT systems,.
    • Ideally, you have several years of experience in customer support or IT helpdesk.
    • Your skillfully and routinely resolve errors and malfunctions via remote…
    • As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues…
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    • Assist helpdesk in updating and maintaining inventories for all IT equipment and supplies including location, asset tag number serial number make and model of…
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    • Release the invoices for Payment timely and accurately Ensure that all pay run gets completed as agreed with the customer Follow up with requisitions (via calls…
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Job Post Details

Ta oferta pracy wygasła w serwisie Indeed
Powody mogą być następujące: pracodawca nie przyjmuje aplikacji, nie prowadzi aktywnej rekrutacji lub przegląda otrzymane aplikacje.

IT Analyst (1st line technical support) - job post

Pro Recruit Global
Kraków, małopolskie
Pełny etat

Lokalizacja

Kraków, małopolskie

Świadczenia

Na podstawie pełnego opisu stanowiska

  • Służbowe urządzenia mobilne

Pełny opis stanowiska

Our client is looking for French/German speaking IT analysts.

If you're based in Poland and speak fluent French/German

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Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users.
Resolve or Route incidents and requests to appropriate teams
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
Willing to work in different shifts and national holidays as required by Operations.

Candidates Requirements:
Windows Operating systems
Clients: Windows8, Windows7, Windows 10
Servers: Windows 2008, Windows 2003, Windows 2000
Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
Knowledge of Lync and OCS
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
Internet browsers (eg Explorer, Chrome, Firefox)
Anti-virus and Firewall software
PC Hardware knowledge
o Desktop
o Laptop
o Peripheral devices (printers, scanners)
Mobile devices and OS (iOS/Android/Windows)
PC Hardware knowledge

Eligibility Criteria
Fluent in respective languauge (B2 level and above)

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