Oferty pracy: global process owner

Responsibilities

• Respond to user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Conduct regular software and hardware updates and ensure optimal performance of all devices.
• Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
• Respond to and manage escalated support tickets, ensuring timely resolution.
• Install, configure, and maintain software and hardware components.
• Assist in the setup and support of network-related issues.
• Document support processes and resolutions in the ticketing system.
• Collaborate with other IT teams to resolve issues and improve support processes.
• Maintain knowledge of current IT trends and technologies.

Qualifications

• Strong understanding of computer hardware, software, and networks.
• Ability to troubleshoot and resolve advanced technical issues.
• Excellent communication and interpersonal skills.
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Skills

• Windows operating systems
• Mac OS
• Active Directory
• Intune and Auto Pilot
• Microsoft Office Suite
• Remote desktop tools
• Network troubleshooting
• Hardware diagnostics and repair
• ITIL framework

Job Types: Full-time, Contract

Pay: 9,000.00zł per month