Oferty pracy: gaming customer support

At Aristocrat, we believe that creating happiness in life through the power of play is more than a mission—it's our passion. As a global leader in gaming, we take pride in our innovative technology, world-class content, and outstanding team. Joining our People & Culture Service Operations team means you will be key in crafting the experiences of our valued employees and essential to our company’s success.

You will handle advanced and complex inquiries from employees, complete transactions, and manage data reporting with precision. This role is vital in ensuring smooth operations within our People & Culture department, ultimately contributing to our inclusive and collaborative workplace.

This role follows a hybrid model, requiring three days per week in our Krakow office (Unity Centre).

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  Deliver outstanding customer support when addressing advanced and intricate questions from employees, business partners, and managers through email, chat, phone, or ticketing systems

• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems

• Apply a case tool to capture all inquiries, customer information, case data, and updates, and communicate resolutions or raise issues as needed

• Maintain acute knowledge from operating within a frontline P&C customer care environment, managing local benefits, talent acquisition, and Workday data processes and policies

• Perform employee data maintenance, including mass EIB loads into the Workday system, and validate business process data mapping

• Act as a point of contact for Tier 1, using the case tool for comprehensive inquiry management

• Perform deep benefit administration transactions, consult with employees, engage internal collaborators like payroll, and work with third-party vendors to ensure compliance

• Handle executive requests, elevated inquiries, and blocking issues timely and accurately

• Support recruiters and candidates directly, performing all recruiting administration transactions

• Effectively communicate HR policies and programs, and explain sophisticated subjects

• Manage workload efficiently to fulfill commitments within established service level agreements (SLAs)

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  Bachelor’s Degree in IT, Business, or a related field, or equivalent work experience

• Over 2 years of experience in a P&C or HR contact center/shared services setting, handling inquiries and transactions across various HR functions

• Over 2 years of experience with Workday HCM, EIB mass load, and reporting

• Genuine interest in working within an HR or People & Culture operations team

• Enthusiasm for outstanding customer care, adaptable and flexible

• Excellent verbal and written communication skills in English and Spanish

• Ability to multitask and work efficiently in a fast-paced, changing environment

• Ability to handle sensitive and confidential employee data

• Capability to work independently under general direction

• Proficiency in applying knowledge guide materials for research and inquiries

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.