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Oferty pracy: e commerce specialist

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Job Post Details

Sales Support Specialist with German (M/F)

Opis stanowiska

Brak informacji o wynagrodzeniu
Prywatna opieka medyczna, Pakiety i karty sportowe
Od śląskie

Pełny opis stanowiska

Lokalizacja Katowice/Polska/śląskie/-
Kategoria Zarządzanie zamówieniami / Order Management, Specjalista ds. Sprzedaży / Sales Specialist
Języki angielski, niemiecki

Responsibilities

  • Deliver a world-class customer service experience to existing and prospective customers on Iberica market.
  • Take full ownership of the order-to-delivery process, ensuring customer satisfaction.
  • Act as the first point of contact for customers, handling phone and email enquiries.
  • Build and maintain strong, long-term customer relationships to support sales objectives.
  • Manage order entry and enquiries using internal systems (EBP, MS Dynamics, Case Management System).
  • Prepare commercial offers, quotations, and provide stock availability information for standard products.
  • Monitor order progress and support billing, delivery, and sales-related administrative activities.
  • Ensure high data quality within internal systems.
  • Support and promote digital solutions, including e-Commerce and Shop Online platform.
  • Assist customers with self-service processes and digital tools.

Requirements

  • Experience in customer service or a strong aptitude for customer-focused roles (international environment is an advantage).
  • Excellent communication skills and ability to build positive relationships with internal and external customers.
  • Customer-oriented mindset with a proactive and positive approach.
  • Very good command of German and English, both written and spoken.
  • Confidence in working with CRM/ERP systems (experience is an advantage).
  • Open-minded, inclusive attitude and willingness to drive improvements and deliver results.

Our client offers

  • Fixed-term employment contract.
  • Attractive salary.
  • Bonus scheme.
  • Private medical care.
  • Multisport / Medicover Sport card.
  • Employee Assistance Program.
  • Opportunity to work in a diverse, international environment.
  • Professional development and growth within a global organization.

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