Oferty pracy: documentation specialist

Your career as a Global People Support Specialist at Booksy will give you the unique opportunity to act as the backbone of our People & Culture department. You'll provide essential tier 1 and tier 2 HR support to our global workforce of just over 1000 employees.

This is a transformative moment to join the team. You won't just contribute to operational excellence; you'll partner with the Global Head of People Support to design, build, and optimize P&C processes, workflows, and SOPs from the ground up. You'll be instrumental in shaping the Global People Support operating model globally, establishing scalable processes tailored to the European landscape, with a focus on Poland.

You'll take the lead in ensuring seamless execution of HR processes, accurate data management, and exceptional employee service. You’ll oversee compliance-driven tasks and support the rollout of global standards while expertly adapting processes to local legislative nuances, especially within the Polish context.

If you're a driven self-starter with the motivation to grow your career in an environment that's rapidly changing as we scale up globally, then the chances are you'll love it at Booksy.

You'll own and drive:

• Operational Excellence: You'll manage a broad range of People Operations activities across the employee lifecycle, from onboarding and offboarding to data updates and time-off management.
• Compliance and Localisation: You'll act as the primary operational support for Europe, overseeing tasks to ensure Booksy remains compliant with HR requirements, especially in Poland.
• System Transformation: You'll identify opportunities to automate and integrate across tools and systems (including HRIS and case management platforms) to simplify workflows, eliminate manual touchpoints, and improve scalability.
• Process Design: You'll support the development of process documentation, handbooks, and reporting tools that ensure transparency and consistency across all GPS operations.
• Complex Case Management: You will be involved in more complex employee cases, including involuntary terminations, employee relations, and performance management

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Experience in scaling operations using technology, including automation, HRIS, and data analytics tools.
• Strong Polish labour law expertise.
• Fluency in Polish & English languages.
• A strategic mindset with the ability to spot opportunities for innovation and streamline processes.
• Proven ability to manage a large volume of tasks with urgency, precision, and strong attention to detail.
• Expertise in tracking and analysing HRIS data and people metrics, with strong analytical skills to interpret data, extract actionable insights, and build dashboards and reports that enhance P&C processes.
• Strong collaboration, communication, and interpersonal skills, enabling effective relationship-building with stakeholders at all levels.
• Deep understanding of global people policies, processes, and workflows, with a focus on ensuring compliance, scalability, and delivering a positive employee experience throughout the entire employee lifecycle.

Benefits

A bit about Booksy:

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.

Our Booksy Benefits in Poland:

• We're proudly distributed across the globe, with each market being remote-first. This position is remote with occasional visits in the office.
• Private medical care from Allianz health (diverse package options to select from)
• Multisport card (diverse package options to select from)
• Free online consultations with Psychologist Booksy
• Access to English online language training (Speexx)
• Access to employee wellbeing platform Worksmile
Additional life insurance from Uniqa (voluntary and subsidized)

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How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.

If you have questions, just drop us a note - we’re happy to explain more.

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Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.