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Oferty pracy: customer support specialist

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GBS SMB Support Specialist-3
UPS
·
3.7
Wrocław, dolnośląskie
Umowa o pracę stałą, Pełny etat

Pełny opis stanowiska

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Description

Job description:

The GBS SMB Support Specialist provides essential administrative support to the UPS Sales Force in the United States, focusing on the onboarding of new customers. This role ensures a smooth and efficient onboarding experience, allowing Sales representatives to concentrate on strategic selling activities. The position plays a key role in enhancing sales effectiveness and delivering a best-in-class customer experience.

His/Her role is to:

  • Support Sales Force in Customer Onboarding activities

  • Take ownership of the administrative side of the project (organize and moderate internal calls, involve UPS Subject Matter Experts if needed, follow up with requestor on work progress etc.)

  • Ensuring best in class Customer Experience

We expect from applicants:

  • Fluent in English (written and spoken)

  • Excellent interpersonal, written and verbal communication skills

  • High competency with MS Office

  • Organized, flexible with attention devoted to timelines and quality of task performed

  • Team player but able to work independently

  • Ability to understand customer situation and requirements as well as UPS needs

  • Positive attitude

  • Flexible working schedule including US hours

  • At least 6 months employment track at current position in UPS


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.


Employee Type:


Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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