Oferty pracy: customer support specialist

Clinical Implementation Specialist (m/f)

Location: Poznań or Wrocław

Regions: Województwo Dolnośląskie, Wielkopolskie, Lubuskie, Zachodniopomorskie

As a Clinical Implementation Specialist, you will take on a crucial expert role in supporting dental professionals across Poland in adopting and optimizing our digital orthodontic and scanning solutions. This is not a traditional sales position — it is a specialist role combining deep product expertise, customer education, and continuous after‑sales support.

You will become a key expert for SureSmile Aligner solutions and Dentsply Sirona intraoral scanners, receiving comprehensive technical and clinical training to build advanced knowledge of workflows, product capabilities, and best practices. Your work will focus on guiding customers through product presentations, onboarding, implementation, and ongoing after‑sales consultations to ensure they receive a consistently outstanding experience.

Key Responsibilities:

• Become the customer’s expert contact for SureSmile and scanner-related topics, develop strong customer relationships based on advisory expertise rather than transactional sales. Deliver professional product presentations and demonstrations of SureSmile Aligners and intraoral scanners.
• Provide Year of Year growth of product and achieve sales budget in assigned areas of responsibility
• Lead initial SureSmile implementation, ensuring dentists and their staff fully understand the utilization of the entire workflow and product.
• Keep up to date through continuous proactive self‑education on products, systems, and education in order to develop SureSmile customers through tailored training and support.
• Undertake ongoing strategic market analysis to ensure responsiveness to changes, market trends, and competitor activities.
• Understand customers’ needs and expectations and educate them on current and emerging market trends to support the development of their business.
• Assist dentists through innovative educational events, such as practice open days, learning forums, and similar activities to drive new case growth and support practice development.
• Develop and foster strong business relationships with doctors and Key Opinion Leaders (KOLs), working in close partnership with the Dentsply Sirona sales force and Marketing.
• Measure and monitor the success of training and support activities and adjust the approach where necessary.
• Develop, manage, and implement the annual budget to ensure achievement of the agreed product sales budget and broader business objectives.
• Support clinics throughout the after-sales journey, including onboarding, training, system usage, and ongoing expert guidance.
• Provide accurate, in‑depth answers on aligner protocols, digital workflows, and product functionality.
• Participate in events, trainings, webinars, and demonstrations.

What You Bring:

• You completed higher technical education (Bachelor’s degree or above)
• You gained experience in customer-facing roles (min. 3 years), ideally in dental, medical, or technical environments
• You possess strong presentation skills (virtual and in-person)
• You stand out with your ability and willingness to quickly acquire specialist knowledge of aligners and scanners
• You are fully committed that our customers are at the center of everything we do. You can build trusted relationships by providing clear, accurate, and clinically meaningful guidance to our customers
• You are fluent in Polish for communication with our customers, your English is on good level (B2) for internal trainings and communication with internal stakeholders
• Willingness to travel frequently (80%) within the assigned region
• You are creative person with highly proactive attitude, actively seeking for innovative sales activities

What We Offer:

• Competitive base salary starting at 130,000 PLN gross annually, with higher levels negotiable based on experience
• Performance-related bonus program
• Company laptop, mobile phone, and company car
• Private medical care and life insurance
• Additional paid leave and wellbeing-focused benefits
• Meal, sport & culture allowances
• A collaborative team and extensive training opportunities

If you are passionate about driving digital innovation in dentistry and want to grow in a specialist role with real impact, we warmly invite you to apply and join our team.