Oferty pracy: customer support specialist

Are you motivated by improving financial processes in a high-growth SaaS environment? Join our Finance team to help manage, reconcile and optimize billing workflows that support our global expansion.

About the role

Our company is experiencing rapid growth, and we're eager to leverage this momentum to expand the reach of our SaaS cloud-based backup platform. As an integral part of our Finance team, you'll play a pivotal role in revenue management.

In this role, you'll be tasked with:

• Invoice Management – Process and review consumption-based partner invoices, ensuring accuracy and compliance with contractual agreements.

• Reconciliation – Verify and reconcile billing data against usage reports, resolving discrepancies promptly.

• Efficiently managing and consolidating large and complex partner invoices into comprehensive billing statements. Resolving data discrepancies by maintaining attention to detail, controlling data and reconciling in Salesforce and Maxio, and validating data during integration into finance systems.

• Process Improvement – Identify opportunities to enhance billing accuracy, efficiency, and automation.

• Partner Communication – Serve as the primary point of contact for partners regarding invoicing inquiries, clarifications, and dispute resolution.

• Collaboration – Work closely with internal teams (Finance, Sales, and Operations) to streamline billing processes and improve efficiency. This involves coordinating with sales representatives to verify billing details, address discrepancies, and streamline the billing process to enhance overall efficiency.

• Reporting & Analysis – Generate financial reports and analyze billing trends to support business decisions.

• Month-end closing – Facilitate smooth month-end closings through reconciliation and review of financial transactions.

• Controlling – Resolve data discrepancies by maintaining attention to detail, controlling data and reconciling in Salesforce and Maxio, and validating data during integration into finance systems.

About you

You have:

• A solid understanding of financial workflows within a SaaS company, including deferred revenue recognition, accurate invoice creation, and billing statements.

• A keen eye for detail and the ability to handle substantial amounts of data in a structured way

• Proficiency in working with data management tools and systems, including Excel, Maxio, Salesforce and NetSuite.

• Strong stakeholder, project and time management skills.

• Excellent written and verbal English communication skills.

• A self-starting mentality with a keen sense of ownership while being a collaborative team member.

As a candidate, you'll thrive in our fast-paced environment by managing multiple tasks adeptly while demonstrating autonomy in decision-making and accountability. We value individuals who exhibit a thirst for knowledge, a proactive approach to problem-solving, and a relentless pursuit of results.

About us

Our platform provides customers with an immutable, historical archive of their data in systems such as Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Zendesk.

We protect our customers against everything, ranging from ransomware to simple accidents.

The majority of our back-end components are written in clean, modern C++ using mainly purpose-built components. Components responsible for business processes and data mining are built using Common Lisp. Everything runs on Linux.

We pride ourselves on backing up billions of objects over foreign APIs using imperfect networks on systems with finite memory and making it all happen in a performant, reliable, and predictable way.

We offer:

• Official employment – Umowa o pracę contract

• 4 additional working days of vacation leave per full calendar year

• 3 days of internal sick leave without a doctor`s note

• Health and Life Insurance

• Employee Capital Plan (PPK)

• Multisport card compensation

• Coverage of professional training sessions, meetups, etc.

• English-speaking club with native speakers

• Polish language classes

• Internet and Glasses reimbursement

• Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies

• Winter and summer parties, events, team-buildings

We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.

If you notice any misconduct or irregularities that fall within the scope of our whistleblowing procedure, please click here to report them.