Oferty pracy: customer success

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Fixed-term position until 31st August 2027.

Join a team where empathy, collaboration and courage are more than just words. At Smith+Nephew, we’re looking for someone who thrives in a fast-paced environment and is ready to make a real impact in the lives of healthcare professionals and patients. If you're passionate about customer care and want to grow your career in a global organisation, this opportunity in Wrocław could be for you.

What will you be doing?

You’ll be part of the FRABENE Order Management Team, supporting a newly added process focused on loan request planning for our customers in France. Your day will be filled with coordinating orders, ensuring accuracy and timeliness, and working closely with in-country Customer Care teams to deliver exceptional service. You’ll also support order entry for Sales and Consignment Orders across France, Belgium and the Netherlands, helping us meet and exceed departmental targets.

• Manage all aspects of loan planning requests for France, ensuring timely and accurate processing

• Support order entry and management for Sales and Consignment Orders across France, Belgium and the Netherlands

• Collaborate with in-country Customer Care teams to ensure alignment and clear communication with customers

• Contribute to the adoption and optimisation of Electronic Data Interchange (EDI) and ESKER systems to achieve the “Perfect Order”

What will you need to be successful?

Success in this role means being detail-oriented, proactive and a great communicator. You’ll be someone who enjoys problem solving and thrives in a collaborative environment.

• 0–2 years of experience in a similar position, ideally in customer care or order management

• Master’s or bachelor’s degree in a relevant field

• Fluent English (B2/C1) is required, and communicative French will be an asset

• SAP experience preferred, along with strong MS Office skills

• Strong attention to detail, flexibility and a proactive approach to problem solving

• Excellent communication and teamwork skills, with a customer-first mindset

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion & Belonging: Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website
Your Future: Generous annual bonus, life insurance, Save As You Earn share options
Work/Life Balance: Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities
Your Wellbeing: Private health and dental plans, multisport card/my benefit platform and much more
Flexibility: Hybrid working model (for most professional roles)
Training: Hands-on, team-customised, mentorship, subsidies for language classes, certifications and postgraduate studies