Oferty pracy: customer service team lead

At Lebull, we're looking for a Customer Support Team Lead who knows how to build, motivate, and develop a high-performing customer support team.

If you're passionate about customer experience, enjoy leading people, and know how to turn challenges into solutions, we'd love to meet you.

What you'll do:

• Lead and support the daily operations of the Customer Support team.
• Coach, mentor, and develop team members.
• Monitor key performance indicators, including response time, resolution time, CSAT, and service quality.
• Optimise support processes and workflows.
• Handle escalated customer issues and complex cases.
• Collaborate with other departments to improve customer experience.
• Support recruitment, onboarding, and training of new team members.
• Ensure high service standards across all customer communication channels.

What we're looking for:

• Previous experience in a Customer Support leadership role.
• Strong people management and communication skills.
• Experience working with customer support platforms and CRM systems.
• Analytical and problem-solving mindset.
• Ability to manage priorities in a fast-paced environment.
• Experience in iGaming, sports betting, fintech, or another digital industry is a strong advantage.
• Good command of English.

Why Lebull?

We're building a customer-focused organisation where quality, efficiency, and teamwork matter. You'll have the opportunity to shape processes, develop people, and directly influence customer satisfaction.

Think you're the right person?

Apply now!