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Job Post Details

Contact Center Fraud Operations Analyst (Digital) - job post

U.S. Bank National Association
3.5 na 5 gwiazdek
zdalnie
Pełny etat
Utwórz konto Indeed, zanim przejdziesz do witryny internetowej firmy.

Opis stanowiska

Wymiar pracy

  • Pełny etat

Lokalizacja

zdalnie

Świadczenia

Na podstawie pełnego opisu stanowiska

  • Ubezpieczenie na życie

Pełny opis stanowiska

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

Fraud Operations Analyst - Night shift

In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity.

Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential.

Responsibilities:

  • Monitor account activity to identify fraudulent transactions and policy violations

  • Secure accounts to prevent financial losses

  • Contact Customers (via e-mail or phone) when necessary to verify suspicious activity

  • Work with internal departments to confirm the legitimacy of transactions

  • Collaborate with stake holders to resolve fraud-related issues

  • Maintain accurate records and fraud trend data

Requirements:

  • Excellent English (C1)

  • Relevant work experience (preferably in fraud prevention, risk, or a related field)

  • Ability to interpret technical and administrative instructions

  • Proficiency in navigating multiple software systems, including Microsoft Office

  • Strong analytical skills with the ability to identify and resolve exceptions

  • Ability to solve complex problems independently

  • Willingness to work: night shifts 21:00 - 5:00 (9PM-5AM), including weekends

  • Comfortable with a remote work model

Location Expectations

This role is designated as home-based remote.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: zł80 070,00 - zł94 200,00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

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