Oferty pracy: contact center

About the employer:

Join a global organization that offers real opportunities for professional growth, international collaboration and a supportive, inclusive work environment. This role focuses on business support, issue analysis and close cooperation with internal teams to deliver high-quality service outcomes.

Responsibilities:

• handling customer inquiries via phone and multiple communication channels,
• analyzing reported issues and providing timely, accurate resolutions,
• building and maintaining professional relationships with business clients,
• cooperating with internal teams to ensure efficient case handling,
• identifying recurring issues and supporting process and knowledge base improvements,
• meeting defined quality, productivity and turnaround time targets,
• working in line with internal procedures, policies and compliance requirements.

Requirements:

• strong communication skills and a customer-oriented mindset,
• finnish language proficiency at c1 level,
• approximately 2 years of experience in an international contact center environment,
• ability to support team queries, handle escalations and maintain documentation,
• good technical understanding and confidence in using ms office tools, especially excel,
• analytical thinking and problem-solving skills.

Our client offers:

• private medical care with optional extended packages,
• life insurance and a flexible benefits platform with multiple choices,
• free access to language learning and online education platforms,
• hybrid work model after successful onboarding,
• home office equipment package provided,
• stable employment within an award-recognized work culture.