As a member of Cloud Operations, you will be a key member, responsible for the reliability, availability, and security of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Pega Poland is a leading technology hub in Europe, driving innovation and delivering cutting-edge software solutions. Employees are encouraged to collaborate, develop their skills, and share their expertise in an open and supportive environment. In addition to our passion for technology, we value an inclusive work environment and engaged community, care deeply of wellbeing of our employees by providing wellness programs and social initiatives.

Picture Yourself at Pega:

You will have the opportunity to work on complex problems and apply your advanced knowledge of networking concepts and technologies to improve reliability of Pega cloud infrastructure. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support.
At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc.

What You'll Do at Pega:

Handle alerts, incidents, service requests and changes within SLA. Own customer escalations.
Perform provisioning and upgrade of the Infrastructure components & network solutions.
Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems.
Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services.
Create and maintain operational runbooks.
Participate in testing of pre-release product enhancement testing with Engineering.
Identify the needs and build tools to automate repeated operational tasks and reduce toil.
Manage multiple projects simultaneously and able to adapt to changing business goals.
Participate in after hours on call rotation including weekend shifts.

Who You Are:

Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with focus on operational delivery and customer service.
You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills.
Works well with cross-functional global and remote teams.
Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements.
Comfortable working in a fast-paced, enterprise environment.
Possess customer obsession and proven empathy towards customers.

What You've Accomplished:

You are skilled in Cloud, Networking, Security and DevOps Technologies, and have accomplished the below:
5+ years of enterprise scale network operations or engineering experience.
2+ years of hands-on operational experience with Amazon Web Services (AWS) network topology and services. Exposure to additional public clouds such as GCP or Azure, a plus.
2+ years Linux systems administration experience.
Proficient with deployment and management of AWS services - including but not limited to: Direct Connect, Transit gateway, VPC, Route 53, ELB, EBS, EC2, S3.
Demonstrated proficiency in network administration in large datacenter environment - DNS/DHCP, Load Balancing (AWS ELB, F5 Networks), Firewalls (Cisco Systems, Juniper Networks), IPSEC VPN.
In-depth knowledge of and experience implementing dynamic IP routing protocols (BGP, MPLS/VPLS), CIDR and sub-netting (IPv4 and IPv6).
Knowledgeable in solutions for network security, including WAF, IDS/IPS, DDoS protection.
Excellent network latency analysis, performance monitoring and troubleshooting skills.
Automation scripting ability (Bash/Shell, Python, or similar scripting languages), a plus.
AWS Networking Certification, a plus.
CCNA or CCNP Certification, a plus.

Pega Offers You:

Pega Offers You

A highly collaborative environment for designing and development of new ideas and features.
A culture where employees engage deeply, own outcomes and lead from the front.
Continuous learning and career opportunities – internal and external training opportunities.
An inclusive, agile, and flexible work environment - we offer a variety of engaging social initiatives, from sports and charity events to recreational activities.
Permanent employment agreement and benefits package (bonus incentive, employee equity in the company, Medical and Group Insurance, Multisport, Employee Assistance Program, and that’s not all).
Flexible work mode: hybrid (min. 1 day/week from the office). Our modern office is located in Krakow (Bonarka4Business Center). We hope you will enjoy Pega relax/game rooms and social/sport initiatives soon!

#LI-MP1 #LI-hybrid

Additional Information

Base salary range for this role is 197,600 - 295,400 PLN annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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