Oferty pracy: call center

*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.

Salary: 10.000 PLN gross Monthly Salary.

Client: BPO Company.

Job Description

As a Travel Advisor, you will help in purchasing airline tickets and handling different payment methods and more.

Detailed Duties and Responsibilities

• The first point of contact for the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”.
• Handling customer complaints.
• Helping customers with flight reservations, itinerary changes, baggage concerns,…etc.
• Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
• Recognizing customer needs.
• Building a good relationship with the customer while improving customer satisfaction.
• Participation in specialized training.
• Understanding customer needs and assisting to solve the issue faced.

Targeted Qualifications

• Fluency in Dutch Language, C1 level or higher.
• Fluency in English Language, B2 level or Higher.
• Attention to detail and problem-solving.
• Previous Customer Service experience – is a plus.
• Skills for efficient navigation of the internet and MS Office applications.
• Personnel culture and a positive attitude.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: 10.000 PLN gross Monthly Salary.
• Office Based – Katowice, Poland.
• Working hours – Monday to Friday Shifts from 08:00 – 18:00 CET “8.5 hours shift including break”
• Paid Training.
• First contract – 6 months.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”