MyP&O Operations Analyst with French (f/m/x)

12 months assignment (fixed-term contract)

in Mars Global Service, MyP&O Department

Location: Warsaw

As MyP&O Operations Analyst you will be the first point of contact to resolve & guide and coach our service users (Mars Associates, Managers and HR (P&O) Business Partners) regarding their P&O inquiries, educating us on the use of the MyP&O Portal and Workday and other resources to complete their requests.

What will be your key responsibilities?

• Troubleshoot and resolve P&O inquiries through various intake channels (Phone, Webchat & General Requests) regarding P&O Programs, Policies, local and global Processes and Systems (including WorkDay and ServiceNow).

• Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs.

• Collect and validate data required to process associate and organizational transactions and services meeting aligned SLAs.

• Prioritize work according to agreed standards to achieve SLAs, CSAT, FAR results.

• Partner with the MyP&O Operations Manager, Specialists, Experts, and the P&O Solutions Team to escalate cases and sufficiently address customer needs.

• Develop and maintain working knowledge of P&O Programs, Policies, Processes and Systems (WD, SNOW and other local Payroll and Time & Attendance Systems), Guidelines and Program Procedures.

• Build country processes expertise (all processes for all supported countries) and expand this working knowledge to additional countries.

• Maintain operational documents used to perform daily tasks, ensure knowledge of processes/steps/responsibilities is properly captured and documentation is updated in a timely manner.

• Actively looks for areas of improvement to identify Continuous Improvement (CI) initiatives to advance our MyP&O processes and ways of working to improve the Associate experience and empower solution ownership.

What are we looking for?

• Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business.

• 1+ years of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage.

• Familiarity with HR processes and practices.

• Ability to navigate with proficiency across various HR Systems (i.e., WorkDay & ServiceNow) and deliver high quality customer service while managing high volume of inquiries and services.

• Ability to follow standard procedures and scripts without variation.

• Ability to prioritize multiple tasks in fast-paced environment with strong organization and time management skills.

• Strong oral and written communication skills

• Language Skills: French, English and Polish are required.

What can you expect from Mars?

• Contract of employment.

• Attractive financial conditions including Bonuses.

• We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.

• Extra savings scheme to support You in long perspective.

• Support in career building through personalized development plan.

• On-line shop with attractive discounts on our products that Your family and friend are going to love.

• Possibility to participate in volunteering initiatives during working hours.

Apply now and upload you profile in English.