Skip to main content
Dodaj swoje CV - zajmie to tylko kilka sekund

Oferty pracy: call center

Sortuj według: -

Podobne wyszukiwania:

obsługa klienta

Job Post Details

Ta oferta pracy wygasła w serwisie Indeed
Powody mogą być następujące: pracodawca nie przyjmuje aplikacji, nie prowadzi aktywnej rekrutacji lub przegląda otrzymane aplikacje.

Manager Enterprise Telephony & Contact Center Engineering - job post

Arche Consulting
śląskieHybrydowo

Lokalizacja

śląskieHybrydowo

Pełny opis stanowiska

Lokalizacja Gliwice/Polska/śląskie/-
Języki angielski

About the employer

global leader in energy management, building digitalization, and sustainability solutions, specializing in technologies that make buildings more energy‑efficient, climate‑friendly, safe, and comfortable. The company provides digital, data‑driven services that help residents and property owners reduce energy consumption and CO₂ emissions.


Responsibilities

  • Design and implement next-generation enterprise telephony and contact center architecture (UC, VoIP, CCaaS)
  • Lead the technical stream of multi-country rollout and modernization initiatives
  • Act as the internal technical authority and main counterpart for external service providers (e.g., telecom and CCaaS vendors)
  • Develop monitoring, support processes, and documentation to strengthen in-house expertise
  • Optimize call flows, IVR logic, routing strategies, and system integrations (CRM, service platforms)
  • Ensure high availability, performance, security, and compliance of communication platforms across all locations
  • Drive continuous improvement of service quality and operational efficiency

Requirements

  • Minimum 3 years of experience in enterprise telephony (VoIP, SIP, SBCs, PBX) and/or contact center platforms
    (e.g., Genesys, NICE, Avaya, Cisco, Amazon Connect or similar)
  • Proven experience in delivering large-scale UC or telephony transformation projects
  • Strong hands-on technical and administrative skills combined with architectural and strategic thinking
  • Experience in managing global vendors and complex integration environments
  • Good understanding of networking concepts (QoS, WAN, routing), APIs, reporting and system integrations
  • Strong communication skills and ability to manage multiple stakeholders in an international environment

Nice to Have:

  • Certifications related to UC/telephony platforms or ITIL
  • Experience in advanced troubleshooting, including network disruptions and port conflicts
  • Background in multi-country environments and customer service operations
  • Familiarity with AI and automation features in modern contact center platforms

Our client offers

  • Participation in high-impact international IT transformation programs
  • Opportunities to shape enterprise-scale communication architecture
  • Professional development and certification support
  • Hybrid working model
  • Stable employment in an international organization
  • Competitive compensation and benefits package

Aplikuj łatwo na oferty pracyStwórz swoje CV