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    • Providing support for clients on the use of the Noventiq Market personal account in Latin America (LATAM) through the request processing system (ticket system).
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Job Post Details

Customer Support Specialist (Spanish & Portuguese) - job post

Noventiq
3.3 na 5 gwiazdek
Warszawa, mazowieckie
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Lokalizacja

Warszawa, mazowieckie

Pełny opis stanowiska

Job Description
Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.
Your Opportunity: Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives, and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.
We are looking for a Support Specialist with fluent Spanish and Portuguese to join the Noventiq team and support clients across the LATAM region in using the Noventiq Market platform.


Responsibilities:
  • Providing support for clients on the use of the Noventiq Market personal account in Latin America (LATAM) through the request processing system (ticket system).
  • Conducting training sessions, presentations and demonstrations of the platform's capabilities for customers in local languages.
  • Participation in product development and improvement: understanding of the product strategy, key areas of development, participation in demonstrations of new releases and functional changes.
  • Consulting and support related departments (Operations, Finance, etc.) on working with the Noventiq Market platform and interacting with clients.
  • Translate and localize user content, interfaces, and documentation from English into Spanish and Portuguese.
  • Collecting, analyzing, and transmitting feedback from customers and internal users to improve the quality of service and product development.

Requirements
  • Fluent Spanish and Portuguese; good command of English; Russian for internal communications.
  • Experience in customer support, technical support, or client-facing roles.
  • Strong communication and presentation skills.
  • Ability to explain technical information clearly to non-technical users.
  • Experience working with ticketing systems and handling customer requests.
  • Analytical mindset and ability to collect and structure customer feedback.
  • Basic understanding of cloud services, SaaS platforms, or subscription-based products would be an advantage.
  • Ability to work independently and collaborate with international, cross-functional teams.

Conditions:
  • Remote work mode.
  • Work schedule, there are several options for UTC+3:
15.00-00.00
16.00-01.00
17.00-02.00
  • Competitive salary.
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