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Job Post Details

Wroclaw, Poland | Airline Customer Contact Centre Agent
Qatar Airways
·
4.1
Wrocław, dolnośląskie
Aplikacja w witrynie firmy

Opis stanowiska

Brak informacji o wynagrodzeniu
Prywatna opieka medyczna
Od Wrocław, dolnośląskie

Pełny opis stanowiska

General Information

Ref #
2600008R
Location
Poland-Wroclaw
Job family
Customer Service
  • Closing Date: 2027-12-31

Description

Description
Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.

We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.

Your specific responsibilities will include:

  • Handle inbound customer inquiries with professionalism and empathy
  • Promote, upsell, and cross-sell Qatar Airways products and services
  • Create, modify, and refund flight reservations
  • Provide accurate fare quotes and assist with ticket issuance and re-issuance
  • Support e-commerce, trade, and loyalty program activities
  • Escalate complex queries when needed to ensure smooth customer experience and satisfaction

Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:

  • 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies
  • Dedicated support from experienced specialists every step of your onboarding journey

What We Offer
  • Competitive Salary- Rewarding your talent and experience
  • Travel Privileges- Explore the world with exclusive flight benefits
  • Private Healthcare- Luxmed coverage fully paid by Qatar Airways
  • Monthly MyBenefit Points- Choose perks that match your lifestyle
  • Social Fund Access- Co-financed holidays, cultural events, and festive bonuses
  • Referral Rewards- Get paid for helping us find great talent
  • Relocation Support- Assistance for candidates moving to Poland
  • Annual Leave - In full compliance with Polish labor law

Qualification

About you

We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:

Education & Experience

  • Minimum high school diploma
  • At least 1 year of customer service experience
  • Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline
Basic Tariff course certification can be considered.

Skills & Attributes

  • Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language
  • Strong communication and active listening skills
  • Tech-savvy with solid typing abilities
  • Comfortable in fast-paced, high-volume environments
  • Warm, expressive, and service-oriented personality
  • Adaptable, eager to learn, and open to new systems
  • Able to work under pressure and in rotating shifts (no night shifts)
  • Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600008R
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