Oferty pracy: First Polska

Dealz to międzynarodowa sieć sklepów będąca częścią Pepco Group.

Pierwszy sklep w Polsce otworzyliśmy w lutym 2018 roku w Swarzędzu k. Poznania.

Dziś jest ich już ponad 340.

Sklepy Dealz w Polsce oferują swoim klientom szeroki asortyment produktów spożywczych, przemysłowych. drogeryjnych oraz kosmetycznych dobrych marek, w super cenach, zawsze!

• Providing first-line support for IT incidents and service requests (hardware, software, access issues)
• Diagnosing and resolving basic technical problems or escalating more complex issues to senior team members
• Supporting office and retail store environments (POS systems, IT equipment, basic network issues)
• Following standard procedures and using knowledge base articles to resolve common issues
• Communicating with users in a clear, friendly, and professional manner, ensuring a positive support experience
• Keeping users informed about ticket status and managing expectations effectively
• Building positive relationships with users and contributing to a strong, user-focused Service Desk image
• Cooperating with 2nd line support and external vendors when needed
• Updating tickets in the system and ensuring proper documentation of incidents
• Contributing to knowledge base by suggesting improvements and documenting solutions
• Supporting IT equipment setup and basic asset management tasks

• Shift-based work (including weekends)
• On-site work (office-based) with occasional flexibility
• 0–2 years of experience in IT Support, Service Desk, or similar role (or strong motivation to start in IT)
• Basic knowledge of Windows OS and common IT tools
• General understanding of IT hardware and basic networking concepts
• Willingness to learn and develop technical skills
• Ability to follow procedures and work in a structured environment
• Good communication skills and positive, user-oriented attitude
• Focus on delivering good user experience and building positive relationships
• Basic organizational skills
• English proficiency (min. B1/B2)

• • Opportunity to gain experience in an international work environment

• • Employment stability

• • Attractive compensation package

• • Opportunities for promotion and professional development

• • Friendly working atmosphere

• • Well-equipped office in the center of Poznań

• Klient w centrum uwagi
  
  • fundament naszego działania
  Klient naszym inspiratorem, jego zadowolenie naszym celem.

• Innowacyjność i kreatywność
  
  • napęd naszego rozwoju
  Odważne pomysły, przełomowe rozwiązania.

• Współpraca i syneria
  
  • siła naszego zespołu
  Razem osiągamy więcej, razem wygrywamy.

• Jasna i otwarta komunikacja
  
  • serce naszych relacji
  Dialog buduje mosty, szczerość umacnia więzi.