Skip to main content
Dodaj swoje CV - zajmie to tylko kilka sekund

Oferty pracy: Excellent - Poznań, wielkopolskie

Sortuj według: -
    • Ensure excellent CRM usage and best practice including, but not limited to task management, submission and tracking of official price quotation, regulations and…
    • Execute daily operational Supply Chain Management activities on behalf of European subsidiaries within the Shared Service Center, such as:
    • Zobacz wszystkie oferty pracy praca: B. Braun Business Services – Poznań – praca: Support Specialist - Poznań, wielkopolskie
    • Przeglądaj wynagrodzenia: wynagrodzenia na stanowisku "SCM Support Specialist"
    • The Sales team is the driving force behind revenue at Tractian, generating new opportunities, acquiring top-tier customers like Hyundai, Bosch, and Kraft Heinz,…
    • In this role, you will bridge the gap between Finance stakeholders and software development teams by gathering business requirements, analyzing processes, and…
    • Home office or plant based if near one of Mondi’s Paper Bags plants.
    • The Paper Bags Operations team plays a key role in strengthening the performance and…
    • Conveniently located and well-equipped offices (including well-stocked kitchens, bicycle parking) and excellent tools (e.g., sit-stand desks, ergonomic chairs,…
    • We ensure high-quality customer care and end-to-end order management, including international deliveries and export-related activities.
    • The ideal candidate will have experience in customer data management and will be responsible for maintaining the accuracy and completeness.
    • You will act as a bridge between technology and business, helping with technical tasks, keeping documentation spotless, and ensuring our team has everything…
    • This is a local role based in Poznań.
    • The position focuses on supporting credit control and cash collection processes, maintaining customer accounts, and…
    • You have excellent communication and interpersonal abilities.
    • Be responsible for the P&L of the hotel and oversee the daily operations.
    • You will take ownership over a wide range of administrative tasks in support of Talent Attraction Operations and processes.
    • As the ideal candidate, you should have excellent negotiation skills and the ability to work both independently and collaboratively as part of a team.
    • Product knowledge: You will develop an excellent understanding of all Tesla vehicle products.
    • Communications skills: You bring excellent communication skills…
    • Fluency in English, highly articulate with excellent verbal and written communication skills.
    • We provide interested prospects with the right information and…
Customer Service Team Lead
Faerch Group
·
3.7
Murowana Goślina, wielkopolskie
Pełny etat
Aplikuj teraz

Opis stanowiska

Oto, co w opisie oferty pracy pokrywa się z Twoim profilem.

Wymiar pracy

Pełny etat

Pełny opis stanowiska

Key responsibilities

Customer Service Excellence

  • Ensure the internal sales team drive a strong co-operation between Faerch and customers, with regular contact and relationship building with daily customer contact.

  • Ensure excellent CRM usage and best practice including, but not limited to task management, submission and tracking of official price quotation, regulations and corresponding SPCs and general monthly housekeeping as required. Work with the Senior Manager, Customer Service in instilling CRM best practices in both internal and external sales

  • Monitor Internal sales productivity and ensure efficient daily order processing, quotations, regulations, bonus and follow-up activities between customers, sales representatives, and internal departments to ensure timely and accurate fulfilment

  • Ensure all internal sales are operating all IT systems correctly (M3, SAP IBP, CRM, SPCs, Targit). Monitor control correct data entry and customer MasterData


Collaboration

  • Point of escalation for all production and haulier issues working with the corresponding manufacturing site planning manager and hauliers to prioritise as needed.

  • Monitor and track SAP IBP forecast accuracy for the segment working with the demand planner on a monthly basis to assess areas of improvement.

  • Work with Country Lead, Customer Service in assessing stock levels and safety stocks are maintained enabling correct stock coverage and contingency for peak season.

  • Support the co-ordinators in new product launches and delists to ensure to seamless transition and minimise obsolete stocks. Escalation to Country Lead, Customer Service in instances where customers dispute liability. Review Monthly reporting with the Country Lead, Customer Service.

  • Create, monitor and manage all tool contracts as required (capex, customer orders and forecast etc.) strictly adhering to new tool procedure ensuring all new developments and trials are within existing material/process platform.

    Team Leadership

  • Oversee and manage the customer service team within the designated area.

  • Foster a positive and collaborative work environment, encouraging professional growth and development

  • Create a cohesive and motivated customer service team by promoting teamwork, and encouraging innovative solutions to customer challenges.

  • Enhance the skills and capabilities of the customer service team fostering a culture of continuous improvement, accountability, and professional growth.

    Competencies and skills requirements

  • Education: Secondary or higher education, preferably in Business Administration, Logistics, Management, or a related field.
  • Language requirement: Polish and English.
  • Certificates: Not required.
  • IT requirement: Good knowledge of MS Office, especially Excel; experience with customer service systems is an advantage.
  • Experience: Minimum 3 years of experience in customer service, order management, or a similar role; coordination experience is an advantage.
  • Negotiation skills: Negotiation and conflict-resolution skills.

  • Project management skills: Organizational and coordination skills.

Aplikuj łatwo na oferty pracyStwórz swoje CV