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Oferty pracy: Automotive - Bieruń, śląskie

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Job Post Details

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Customer service specialist in the automotive industry with English
Concentrix
·
3.3
Katowice, śląskie
Pełny etat
Aplikacja w witrynie firmy

Opis stanowiska

Brak informacji o wynagrodzeniu
Pełny etat
Od Katowice, śląskie

Pełny opis stanowiska

Your responsibilities:

  • Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.

  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.

  • Collaborate with colleagues to enhance the overall customer experience.

  • Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.

  • Exhibit warmth and enthusiasm in every customer interaction

  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our requirements:

  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.

  • Strong communication skills, with a minimum C1 level in English

  • Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.

  • The ability to stay composed, tactful, and solution-focused when interacting with customers.

  • Strong attention to detail and organizational skills.

  • Excellent problem-solving skills and a creative, solution-oriented mindset.

  • A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Desired:

  • Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.

  • Familiarity with CRM systems

  • Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

What we offer:

  • Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction

  • A job in a modern office in Katowice,

  • Employment based on a civil contract.

  • Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.

  • Team-building events to foster a collaborative work environment.

  • Team leader support at every stage of cooperation.

  • Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.

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