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Job Post Details

Merchant Onboarding Specialist

Volt.io
2.8 na 5 gwiazdek
Warszawa, mazowieckie
Zdalnie

Opis stanowiska

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Wymiar pracy

  • Pełny etat

Świadczenia
Na podstawie pełnego opisu stanowiska

  • Darmowe lub dofinansowane posiłki
  • Darmowe napoje
  • Pakiety i karty sportowe
  • Prywatna opieka medyczna

Pełny opis stanowiska

Team: Merchant Onboarding & Support

Reporting to: Merchant Onboarding Lead

Location: Warsaw, Cracow

Salary: 10 000 - 14 000 PLN gross Contract of Employment or 11 630 - 16 300 PLN net B2B


About Volt

When Volt launched in 2019, we recognised how open banking has the power to transform how businesses, wherever they happen to be, receive payments from their customers. So, we set about building an open payments gateway that enables merchants across the globe to receive direct, account-to-account payments – in real time.

Now, on the back of a record-breaking $23.5 million Series A and $60 million Series B funding round, we’re building an all-star team to achieve our goal of ‘real-time payments everywhere’.

About the role

As a Merchant Onboarding Specialist, you will cooperate closely with our Sales team to help guide customers through the onboarding process. In parallel to the technical implementation team you will work with Volt’s sales manager to collect relevant KYC documents from our customers and make their boarding as smooth as possible.

What the role involves

  • Cooperation with the sales team to guide customers through the onboarding process,
  • Collection of relevant KYC documents from customers and 1st line review,
  • Analysing, verifying and challenging customer documentation,
  • Help to improve onboarding procedures with the Compliance team,
  • Help to automate onboarding process and work closely with the Product owners,
  • Support and train colleagues around the onboarding procedure.

Requirements

  • At least 5 years of experience in a similar role,
  • Strong written and verbal communication skills in English (additional languages are a strong plus),
  • Experience with regulatory compliance for KYC and AML,
  • High energy and a strong sense of ownership,
  • Excellent organisational skills,
  • Absolute attention to details,
  • You are data driven and are able to figure out how to automate processes,
  • Team-working and a getting-things-done attitude.

Recruitment process

  • Selected candidates will be invited for an initial interview with our People & Culture Representative. The video meeting will take about 30 minutes.
  • Then it’s time for a second interview! The meeting will be conducted by our Head of Merchant Onboarding & Support and Merchant Onboarding Lead - it will last 45 minutes.
  • As a last step, you can expect a meeting with our Chief Executive Officer.
  • If successful, you will be given a job offer proposal.

Benefits

  • We champion ‘extreme ownership’ – being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals,
  • During the week we mostly work remotely but for those who prefer to be in the office we arranged coworking spaces in Warsaw (Business Link Astoria) and Cracow (Loftmill),
  • Every Thursday our team members meet and enjoy working together at the Puro Hotels in Cracow, Warsaw, and Gdansk. There is always an opportunity to eat lunch together and grab some drinks after hours,
  • Every occasion is a good reason for celebration; we organise Christmas parties and company retreats,
  • Want to brush up on your English speaking skills? We offer subsidised language classes to all team members in Poland!
  • We care about Voltologists’ health, so you will be provided with a Multisport card and medical insurance by Luxmed,
  • We offer paid holidays (pssst...we will give you one day off extra for your birthday),
  • In addition, once every two months on Friday we close down all comms at Volt - a digital detox. The whole business is officially ordered to take the day off!
  • If you want to work in a company with a great, start-up atmosphere, you don’t have to look further :)

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.

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