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Do you enjoy providing top-class End User support? Are you passionate about using the latest technology to develop solutions that are used by many people every single day? Do you want to work with product development and innovation of software solutions that are aimed at larger retail chains?

Your tasks:
In order to strengthen the internal Service Desk at EG, we need extra hands to perform the following tasks:

• Provide the End User support, through the phone, email, and Self-Service channels.
• Troubleshoot technical issues.
• Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
• Assist with ad hoc tasks onsite, at the office in Poland or Denmark.
• Order and deploy IT equipment for EG employees allover the world.
• Resolve daily IT tasks, in collaboration with Danish and Indian colleagues.
• Create and maintain user-facing knowledge articles.
• Create and maintain documentation.
• User account management.

You are the ideal candidate if you:

• Are proficient in English.
• Have solid knowledge of the product or solution being supported.
• IT domain and IT industry knowledge.
• Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
• General understanding of computer systems, mobile devices and other tech products.
• Have high customer service orientation and you are motivated by providing excellent customer service.
• Have a technical, logical thought process.
• Have problem-solving skills and are solution-oriented.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to deal with and solve conflicts and problems.
• ITIL certification.

The Team
Our Service Desk Team is a dynamic and passionate group of skilled individuals, aimed at providing professional internal End-User, application and system support across EG. The Team consists of 9 Consultants located in Denmark and India. As part of the Service Desk Department, you will be working as a part of the daily operations, supporting the core business working hours.

We offer

• Flexibility around organizing your priorities within given working hours (we start work at 8 am – 9 am and finish 4pm-5pm)
• Hybrid work setup
• Nice office in Warsaw city center
• Opportunity to put your fingerprint on methods and solutions
• The position in an exciting company that is developing rapidly
• Active staff association that organizes good social events
• Social benefits

Contact
Are you a team player, competent and ready to grow? We would love to welcome you to our team. Know someone who would fit right in? Don't hesitate to let them know.

We assess applications continuously, so please send your CV and application as soon as possible.

We craft the vertical software of tomorrow, bringing sustainable impact to customers and society. We always strive to improve: We are a dedicated team of innovators and problem solvers. As an integral part of our culture, we take responsibility for our contribution to customers, each other, and the society we live in.

Read more: About EG or watch this short video: We are EG - YouTube if you want to know how the software we deliver makes a difference for many users every day.

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