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Transition Manager - job post

Heineken International B.V.
4.2 out of 5
31-864 Kraków
Pełny etat

Opis stanowiska

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Wymiar pracy

  • Pełny etat


31-864 Kraków

Pełny opis stanowiska

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Transition Manager role is primarily focused on Transition/Project Management.
Transition Manager (TM) will be responsible for monitoring and managing of the given transition (2-3 OpCos) to ensure successful Go Live. Ensure effective and efficient transfer of the process and knowledge from the Operational Companies (OpCo) to HGSS, including E2E activities move management.
Successfully meet Transition deliverables on time, in full and within budget. The role involves managing and monitoring the various work streams (RtR, OtC, PtP and BPM) within each OpCo transition, Operations, IT, HR and C&C, Service Management and Internal Controls, to achieve the quality and planned timelines, as well as any additional requirements. The role involves hands-on support in operational management of the transition, as well as engagement of a variety of stakeholders and reporting.

Your daily tasks will include:

  • planning transitions in detail with all stakeholders and functions involved (OpCo, HGSS), including scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned
  • regularly reporting to Senior Transition Lead/s the status of the Transition for assigned group of OpCos
  • coordinating and successfully project managing the transition of processes
  • monitoring and controling the execution of the transition plan to ensure OTIF completion of the plans
  • proactively managing and documenting risks and creating mitigation plans
  • ensuring that schedules and resources are aligned to deliver appropriate documentation of the local processes. This includes overseeing the work performed by all streams including providing a quality review of documentation (Process Maps and Standard Desktop Procedures)
  • coordinating and managing work of Business Analysts in support of Transition for specific OpCo
  • ensuring correct application of transition methodology to each transition being managed by the Business Analysts
  • ensuring successful delivery of transition outputs, including Decision Toll Gates, to sing-off the readiness to move to each Transition stages: Sol ID, Transition set-up, Knowledge transfer, Ramp Up, Go Lives, and stabilization and the overall transition completion
  • analysing and reporting performance of the KT Team during KT and Ramp up.

You are a good match if you have:

  • Bachelors or Master’s degree in Finance, Accounting, Economics or Management
  • minimum 4-6 years of relevant experience in a similar position (Transition Manager/ Project Manager) in an international SSC or BPO environment
  • proven track record of transition management/coordination of processes into an SSC/BPO organisation
  • strong knowledge and experience of project management and SSC/BPO related transitions
  • ability to work independently as well as within a team environment and deliver within agreed deadlines
  • demonstrated multi-cultural experience through international work placements
  • strong MS Office skills (Word, Excel, MS Project, Visio/Aris, PowerPoint)
  • great communication, presentation and stakeholder management skills.

Nice to have:

  • project certification (PMP,PRINCE2, Agile PM etc.)
  • experience in Logistics/Customer Service area
  • 3 years people/stakeholder management.

We offer:

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