Oferty pracy: implementation specialist - Zdalnie

Team Connect is a leading Polish provider of nearshore and offshore IT services. We have been successfully creating and developing software for our clients since 2008. We specialise in software development based on Agile and DevOps. From the analysis stage to implementation. We develop backend, frontend and mobile applications.
We are also a certified Salesforce partner.

We are looking for a DTC Financial Operation Specialist to work with our client.
Localization: Remote.
Key Accountabilities:
Operational:

• Payment supplier’s communication & investigation;
• Chargeback processing;
• Transactions monitoring and support;
• Instalments support;
• Warranty operational support;
• Open position handling and invoice support;
• Customer Service escalation point.

Strategic:

• Fraud filter management and operation, including creation and setup of filtering rules in line with business requirements and best market practices.
• Clearing of current open items and investigation connected to it.
• Refund's control and management to assure refund processing in a timely and resource-efficient manner.
• Disputes; request for information, chargebacks and manual refund processing according to legal requirements and operational procedures.
• Feedback to other departments regarding customer issues related to payments and refunds.
• Daily monitoring of the functioning of Payment Gateways, detecting any malfunctions and raising the bugs with appropriate stakeholders.
• Handling of any manual workarounds needed as a result of malfunctioning financial processes.
• Cooperation with 3rd party providers.

Requirements:

• Methodical with high attention to detail/processes and routines;
• Financial background and experience;
• Dispute handling experience;
• Result and performance oriented;
• Effective stakeholder management;
• Strong analytical and excel skills;
• Clear leadership and resilience;
• Planning, risk, and mitigation assessment;
• Ability to thrive and deliver in a challenging and exciting environment;
• A C2 level of Polish (both written & spoken);
• At least B2 level of English (both written & spoken);
• Attention to detail;
• Proficient knowledge of Microsoft Excel.

Must have:

• Experience with Direct-to-Cunsuomer (D2C) model and charge-back procedure.

Nice to have:

• Jira, SAP ERP.

Your tasks:

• Main responsibility is to ensure all financial aspects of the D2C business are covered: from smoothly working payment systems, through to refunds (including manual refunds) and charge-backs;
• This role is responsible for managing and operating fraud filter tools and reporting any breaches to prevent loss;
• Closely working with local Customer Care, this role operationally supports customers in problems with payment vendors, refunds, and claims, as well as provides manual refund management when needed;
• D2C Operations function must build close relationships with Customer Care and Legal departments in order to ensure communication flow via appropriate standard operating procedures that will allow customers to efficiently receive refunds and/or chargebacks, as well as liaise with Platform Operations to support bug fixes whenever needed for third party payment providers.

Benefits:

• Long-term partnership.
• Benefits package - Multisport, private medical care, life insurance.
• Training budget.
• Free English lessons.
• Individual support from a dedicated company mentor.