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Job Post Details
Customer Success Manager
Opis stanowiska
Wymiar pracy
- Pełny etat
Lokalizacja
Pełny opis stanowiska
Do you enjoy working in a different timezone with an international team and customers? Does learning about new technology and knowing how it can impact the lives of many excite you?
We are looking for new team members, ideally with prior experience in a CSM role, or similar who can contribute to the growth of our team. You will play an important role in our company, working with different teams to ensure the best experiences for our customers, even before a customer contract is signed. The ideal candidate will build upon client relationships, have strong listening skills and be able to understand the problems customers are trying to solve in order to recommend the best implementation of our products to suittheir needs. We are looking for someone who can literally guide our clients and their end users through a path to success through a combination of analytical skills, technical understanding and asales mindset.
Our Customer Success department is currently distributed in Trondheim (Norway), Krakow (Poland) and Manila (Philippines). This is a full-time position based in Krakow, Poland with non-standard hours in order to cater to the US timezone, so some flexibility to work at night is expected, approximately 13:00 – 22:00.
- B2B or CoE
- hybrid model (you are welcome in the Krakow office)
You would:
- Display strong project management skills to onboard new clients effectively
- Proactively reach out and nurture relationships with your most important clients, developing long term partnerships
- Identify risks within your client base as well as opportunities for upsales
- Provide training and establish best practice benchmarks with your clients
- Present analysis and insights to our clients to help drive user adoption
- Display strong project management skills to onboard new clients effectively
- Demonstrate effective prioritization of tasks when handling multiple issues
- Work together with an international team, across departments and timezones
- Contribute to developing our culture as we grow!
- Bachelor’s degree or similar
- Fluent in written and spoken English on a professional level
- Excellent communication and interpersonal skills
- Unafraid to learn about new technology and how to use it
- Works well in a team
- Organized, proactive and self-driven
- Able to juggle multiple on-going tasks
- Have experience in direct handling of customers, ideally B2B
- Able to control the direction of meetings to guide customers through the path to success.
- Strategic thinker that has the will to empower change
- Prior experience working in an SAAS company is a plus
- Extra plus points if you have knowledge of JS APIs