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Job Post Details

Support Hero - job post

LiveChat
3.5 out of 5
zdalnie
Pełny etat
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Opis stanowiska

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Wymiar pracy

  • Pełny etat

Lokalizacja

zdalnie

Świadczenia
Na podstawie pełnego opisu stanowiska

  • Pakiety i karty sportowe

Pełny opis stanowiska

Support Hero

Support Support Hero All Products

Remote in Poland Full-time

Send us your application

Apply now

About your team

We’re a team of almost 30 people dedicated to supporting over 40,000 customers across 150+ countries. We focus on providing effective support, quick and clear communication, and top-notch service quality. Our clients know they can always rely on us. Besides daily support, we work on different projects like collaboration with developers, language analysis, and much more! In times of quick AI development, we are working on improving automation and building AI tools to support people in their efforts to solve the most advanced cases and build relationships.

We’re available to our customers 24/7, so be prepared for different shifts.

You will be responsible for:

  • Being the first point of contact, supporting customers with code installation, product usage, customer exit reporting, billing assistance, and more;

  • Quick, efficient, and high-quality communication;

  • Collaborating with technical support in more technically complex cases;

  • Building professional relationships with clients;

  • Learning about our products daily and keeping up with the release of new features by our product teams.

What you'll need to bring:

  • Excellent English skills – you’ll be using it all day;

  • We expect that you already have experience in business customer support;

  • Fast typing skills – at least 40 WPM;

  • Strong multitasking abilities;

  • You need to be ready to work the graveyard shift;

  • Strong analytical and communication skills;

  • You will need to be able to assimilate large amounts of information day in and day out;

  • Basic knowledge of JS/HTML is a plus.

Benefits

We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.

What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.

With unlimited paid days off and sick days policy, a remote-friendly environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.

And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.

Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.

Recruitment process

Do you already feel like you belong here?

It’s time to fill out the application form and attach your CV. Here’s what happens next in our fully remote recruitment process:

Interview with our recruitment specialist

Get yourself something to drink and let’s talk. Tell us about your professional experience, the results of your work, and your values. We’ll tell you a little bit about the company, products, and company culture. We’ll also talk about the money and your availability.

Video call with your future team leaders

At this stage, we’ll test your craft to see the value you can bring to the company. The most important part? You’ll find out everything about the challenges in your role, and we’ll find out everything we need to know about your experience.

A remote practice run

We’ll give you a project to work on for a few hours. You’ll also meet the people that’ll give you tips, advice, and access to data and tools so you can feel like you’re already a part of the team. Get familiar with our atmosphere, the workflow, and the people. All in all, we’ll help you make a well-informed decision.

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